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Tickets – Frequently Asked Questions

Q.

I have linked a ticket to my Disney account. How do I use the ticket?

A.

Once your ticket has been linked to your Disney account, and you have matched the ticket to yourself, you can go to the theme park or water park, touch your MagicBand or card to the touch point at the Main Entrance and enjoy your visit.

You can also use, in the My Disney Experience app, a Disney MagicMobile pass—a convenient and contactless way to access MagicBand features, like theme park entry, through the power of an eligible iPhone, Apple Watch or Google Pay enabled Android phone. (Your ticket must be linked to your Disney account and matched to yourself).

Please hold on to any annual pass that you link to your Disney account, as you may need to show your pass for theme park complimentary standard parking (if your pass includes parking) and food and merchandise discounts—along with a valid photo ID, such as a driver’s license or passport.

Don’t worry! You do not lose your tickets if you lose your MagicBand, card or smart device that is linked to your Disney account.

For missing MagicBands and cards, request a replacement MagicBand or card and access your tickets through the new MagicBand or card (replacement MagicBands may be subject to a fee). If you lose your smart device with a Disney MagicMobile pass, lock your iPhone via iCloud or Google Find My Device. You can also ask a Cast Member at Guest Relations or the Disney Reservation Center to assist you.

Visit My Reservations to view and reassign unused tickets.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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