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PhotoPass – Frequently Asked Questions

Q.

How long can I capture photos at Walt Disney World Resort with my Memory Maker purchase?

A.

You can begin capturing photos as soon as you purchase Memory Maker. Once you download the first photo on MyDisneyPhotoPass.com or the My Disney Experience Mobile App—or otherwise redeem your Memory Maker purchase—you then have 30 days to capture more photos. Please remember to download your photos before they expire.

If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of the date of purchase will not be included in Memory Maker and must be purchased separately.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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