Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Disney Theme Parks & Water Parks – Frequently Asked Questions

Q.

I lost a personal item on a recent vacation at Walt Disney World Resort. Who should I contact to see if it was found?

A.

Please visit one of our Lost and Found locations to report your missing item. We will do our best to locate the item for you.

If you lost an item at one of the parks and your item has been missing for at least 24 hours, then you may call Theme Parks Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.

Please note that highly valuable items (such as wallets, purses, credit cards, prescription glasses and cameras) are held for 90 days. Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.