Important Details about DAS
- DAS is one of our programs offered at the Walt Disney World Resort theme parks to accommodate those Guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for an extended period of time.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
- The Guest for which DAS is being requested must be present during registration and experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.
Registration Process
Guests may discuss their needs with a Cast Member via live video chat as soon as 60 days prior to their park visit. Cast Members will work with Guests individually to discuss specific requests and offer assistance.
Before you speak with a Cast Member to determine eligibility, make sure to:
- Sign in to the Walt Disney World website or your My Disney Experience
- Link valid theme park admission for each member of your party
- Ensure that the Guest who is requesting to use DAS is present at the time of registration via live video chat
Live Video Chat
Guests have the option to discuss eligibility virtually with a Cast Member via live video chat as soon as 60 days in advance of a park visit. There is not an on-site option to request DAS registration, but it is possible to request registration on the day of visit.
If DAS is provided, you (or a parent/guardian if younger than 18 years of age) will participate in the registration process, which requires having a photo taken.
DAS is valid for up to 240 days. After this time period has passed, Guests will need to re-register.
At this time, live chat is offered in English only.
Ready to Chat with a Cast Member?
When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.
Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Other important things to note:
- Live video chat is available from 7:00 AM to 8:00 PM Eastern Time.
- The recording of this video chat is strictly prohibited.
- The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register.
- The Guest with a qualifying disability requesting to use DAS must be present during the video call.
- If you’re not logged in to the Walt Disney World website, you’ll be prompted to log in.
- If you don’t have an account, you’ll need to create one before continuing.
- Guests using a mobile device or tablet will need to download the Zoom application to connect to the video chat.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.
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