Benefits of the Direct-to-Room service | FAQ

Direct-to-Room & Online Check-in Services – Frequently Asked Questions

What are the benefits of the Direct-to-Room service?

The Direct-to-Room service lets you...

View your reservation
Simplify your arrival
Bypass the Front Desk⁠
Receive real-time room ready updates, including room number and arrival instructions
Have digital access to Resort hotel maps
Use your MagicBand or the My Disney Experience app to unlock your door
Begin the fun and magic of your vacation even sooner

Need anything else? You can still visit the Front Desk any time after you've arrived!

Begin the check-in process in advance of your arrival using the Direct-to-Room service on disneyworld.com or with the My Disney Experience app.

Did you find this answer helpful? Yes No

View all Direct-to-Room & Online Check-in Services questions.

More Help

All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.

More Help

Help Center Overview

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Enter Code

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.

Help Center

How can we help you?

Direct-to-Room & Online Check-in Services – Frequently Asked Questions

More Help

More Help

Parks & Tickets

Places to Stay

Things to Do

Help

Learn About

My Disney Experience

Use CoBrowse to Share Your Screen?

Not Speaking to a Cast Member?