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Tickets – Frequently Asked Questions

Q.

Can I cancel or modify my theme park ticket or vacation package?

A.

Tickets and packages at Walt Disney World Resort are nontransferable and nonrefundable. You cannot cancel or get a refund for a ticket or package, but in some cases you can use unexpired theme park tickets for a future vacation.

However, be aware that unless you purchased the No Expiration Option, theme park tickets purchased after 2004 expire 14 days after their first use. While the No Expiration Option is no longer available, if you have previously purchased theme park tickets with the No Expiration Option, your tickets will still be honored.

Hurricane Exception In the event that a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may be able to reschedule or cancel your ticket or vacation package. See our Hurricane Policy for details.

Also, some open-air events and dining offerings may be rescheduled or cancelled in the event of severe or inclement weather—please inquire at the time of your ticket purchase. Water parks and certain events, experiences and attractions are also subject to rehabilitation, seasonal and weather closures.

Have Questions? We Have Answers! If you have additional questions about your theme park tickets, please check with Guest Relations at the theme parks or call (407) 939-1289. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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