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Annual Passes – Frequently Asked Questions

Q.

Why am I getting an error message when I try to enter my Annual Pass into my profile?

A.

When entering your Annual Pass into your profile, be sure to include only the digits that make up your Passholder number.

If you have additional questions, please visit our visit our phone Directory to contact us.

Enter your Annual Pass number on My Profile in My Disney Experience.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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