Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Annual Passes – Frequently Asked Questions

Q.

I purchased a theme park ticket. Can I upgrade my ticket to an annual pass?

A.

Yes. If you have purchased an eligible* valid theme park ticket, you can apply the price of the ticket toward the cost of an annual pass.

Upgrading Your Ticket

  • 1-Day Ticket: Upgrade on the same day you use the ticket (Florida Residents, see special rules below)
  • Multi-Day Ticket: Upgrade on any day you use the ticket—within 14 days of the ticket’s first use

Upgrading a Florida Resident Ticket
Florida residents have the following option:

  • Florida Resident 1-Day Ticket: Upgrade even after using the ticket—within 14 days of the ticket’s use

For all Annual Passholders: your pass will be valid for one year from the first day the original theme park ticket was used.

How to Upgrade
Use the My Disney Experience app or visit any Walt Disney World Resort theme park ticket window or Guest Relations location.

When upgrading through the app, first link your tickets by tapping “My Tickets”.

Upgrading tickets to annual passes is not available on disneyworld.com or by telephone at this time.

For More Information
Call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team—with any questions about your annual pass. Guests under age 18 must have parent or guardian permission to call.

*Examples of ticket types that are not eligible for upgrades include special event tickets, complimentary tickets and water park tickets.

Learn more about annual passes.

More Help

Chat
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.