Unlock Your Room Door with the My Disney Experience App

Guests staying at Disney Resort hotels can now quickly and conveniently unlock their room door and common area doors using the My Disney Experience app on many popular mobile devices.

How to Unlock Your Door

Follow these simple steps to unlock the door at your Disney Resort hotel:

  1. If Bluetooth on your mobile device is turned off, turn it on.
  2. Download and open the My Disney Experience app.
  3. If the app asks for permission to use Bluetooth, please allow it to do so.
  4. Link your Disney Resort hotel reservation to your Disney account.
  5. View your Disney Resort hotel reservation.
  6. Select “Unlock Door”.
  7. Agree to use your device to unlock your door.
  8. Hold your mobile device against the door lock.

If you have previously declined to allow the My Disney Experience app to use Bluetooth, please give it access. If you are using an iOS device, open the Settings app, tap “Disney World” and enable “Bluetooth”.

If you wish to no longer use your phone to unlock your door, please visit the Front Desk of your Disney Resort hotel.

Where It Works

This feature is available at all Disney Resort hotels. When staying at a Disney Resort hotel, you can use your digital key to unlock the door to your room and other common area doors or gates—including pools, arcades, fitness centers, elevators and Club Level lounges.

Security Information

The unlock door feature is designed with security in mind, and we have put measures in place to protect the security of your room. The first time that you use each mobile device, you will be required to sign in to your Disney account to activate the unlock door feature.

What to Do If You Lose Your Mobile Device

If you lose your mobile device, please speak with a Cast Member at the Front Desk of your Disney Resort hotel as soon as possible.

Using with the Direct-to-Room Service

Important: to aid in distancing efforts and avoid delays, we strongly recommend that you use Online Check-In service and the app's unlock door feature to go directly to your room. If you don't know your room number, just view your reservation in the app and tap "Show Room Number".

MagicBands and Key to the World Cards

Starting in 2021, we plan to unveil an innovative new offering as part of the My Disney Experience app that will bring features of a MagicBand to your smart devices. With this new offering, MagicBands will no longer be provided on a complimentary basis with new Disney Resort hotel reservations for Guests with arrivals beginning Jan. 1, 2021 and beyond. Guests staying at Disney Resort hotels with an arrival date through December 31, 2020 will receive complimentary MagicBands. If you are not staying at a Disney Resort hotel through December 31, 2020 and are not a Passholder, you will receive a card when you purchase tickets for park admission.

You may still use active MagicBands and Key to the World Cards to unlock doors at your Disney Resort hotel. You can use a MagicBand or card for the following, if applicable:

If you used the My Disney Experience app to enter your room and you do not yet have a MagicBand or Key to the World Card, please pick up your complimentary Key to the World Cards at the Front Desk of your Disney Resort hotel.

Who to Contact for Help Unlocking a Door

If you experience difficulties unlocking a door, please visit the Front Desk of your Disney Resort hotel for help.

Beginning of tooltip content End of tooltip content

Find Unlock Your Room Door with the My Disney Experience App

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.