Unlock Your Room Door with the My Disney Experience App

Guests staying at Disney Resort hotels can now quickly and conveniently unlock their room door and common area doors using the My Disney Experience app on many popular mobile devices.

How to Unlock Your Door

Follow these simple steps to unlock the door at your Disney Resort hotel:

  1. If Bluetooth on your mobile device is turned off, turn it on.
  2. Download and open the My Disney Experience app.
  3. If the app asks for permission to use Bluetooth, please allow it to do so.
  4. Link your Disney Resort hotel reservation to your Disney account.
  5. View your Disney Resort hotel reservation.
  6. Select “Unlock Door”.
  7. Agree to use your device to unlock your door.
  8. Hold your mobile device against the door lock.

If you have previously declined to allow the My Disney Experience app to use Bluetooth, please give it access. If you are using an iOS device, open the Settings app, tap “Disney World” and enable “Bluetooth”.

If you wish to no longer use your phone to unlock your door, please visit the Front Desk of your Disney Resort hotel.

Where It Works

This feature is available at all Disney Resort hotels. When staying at a Disney Resort hotel, you can use your digital key to unlock the door to your room and other common area doors or gates—including pools, arcades, fitness centers, elevators and Club Level lounges.

Security Information

The unlock door feature is designed with security in mind, and we have put measures in place to protect the security of your room. The first time that you use each mobile device, you will be required to sign in to your Disney account to activate the unlock door feature.

What to Do If You Lose Your Mobile Device

If you lose your mobile device, please speak with a Cast Member at the Front Desk of your Disney Resort hotel as soon as possible.

Using with the Direct-to-Room Service

Important: to aid in distancing efforts and avoid delays, we strongly recommend that you use Online Check-In service and the app's unlock door feature to go directly to your room. If you don't know your room number, just view your reservation in the app and tap "Show Room Number".

MagicBands and Key to the World Cards

Disney Resort hotel Guests have the option to purchase MagicBands up to 6 days before arrival at special pre-arrival prices. You can also purchase a MagicBand online or at select merchandise locations at Walt Disney World Resort.

Active MagicBands, including ones from a previous visit, and Key to the World Cards can be used to unlock doors at your Disney Resort hotel. You can also use a MagicBand or card for the following, if applicable:

Disney MagicMobile Pass

In addition to using MagicBands or cards for theme park entry, there is now another option: a Disney MagicMobile pass in the My Disney Experience app. It is a convenient and more contactless way to access MagicBand features, like theme park entry, through the power of eligible iPhones, Apple Watch or Google Pay enabled Android phones.

Who to Contact for Help Unlocking a Door

If you experience difficulties unlocking a door, please visit the Front Desk of your Disney Resort hotel for help.

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Find Unlock Your Room Door with the My Disney Experience App

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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