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Annual Passes – Frequently Asked Questions

Q.

I am an Annual Passholder and my MagicBand did not arrive as scheduled or I forgot to bring it with me. What should I do?

A.

Don’t worry, if your MagicBand did not arrive as scheduled or you did not bring it with you, you can still enjoy the Walt Disney World theme parks.

Your Passholder card—with a photo ID—remains valid for theme park entry and can be used for FastPass+ service until it expires. You can use your MagicBand when you come back the next time!

If you do not have either your MagicBand or your Passholder card, please visit Guest Relations for assistance. Present a valid photo ID, such as a driver’s license or passport, to confirm your identity.

Learn what to do if you believe that your MagicBand shipment was accidentally lost .

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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