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Annual Passes – Frequently Asked Questions

Q.

I have an annual pass that includes Disney PhotoPass downloads. How do I download my photos?

A.

If your pass includes Disney PhotoPass downloads, you can view and download eligible photos linked to your Disney account on the Photos & Videos page or with the My Disney Experience mobile app.

If you have not already done so, you may need to link your valid annual pass to your Disney account.

If you’re not seeing your photos on the Photos & Videos page, please double check that you have linked all relevant annual passes, MagicBands and Disney PhotoPass cards to your Disney account.

Have you linked your pass and still need help downloading your photos? View detailed instructions on how to download photos.

Learn more about Walt Disney World annual passes—including details on which passes include Disney PhotoPass downloads.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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