Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Hurricane Policy – Frequently Asked Questions

Q.

A hurricane warning has been issued within 7 days of my arrival date and I did not book my package through the Walt Disney Travel Company. Does the Walt Disney Travel Company cancellation policy apply to my package too?

A.

No. You should contact your travel agent or tour operator directly for information relating to the cancellation and change policies that apply to your package.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.