My Disney Experience Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

These terms and conditions (“Terms”) govern your use of the Site/App. Not all benefits and features are available to all guests, and access to many benefits and features requires the purchase of valid park admission, a stay at a select Walt Disney World Resort hotel, purchase and use of a MagicBand or MagicBand+ (“MagicBands”), and/or a valid Disney account.

By using the Site/App or by clicking a box that states that you accept or agree to the My Disney Experience Terms and Conditions, you signify your agreement to the these Terms for yourself and for all persons (including minors) for whom you are purchasing or otherwise securing benefits and/or managing those benefits and entitlements such as tickets, attraction access, and MagicBands (your “Party”). You represent that you have all necessary rights and consents to agree to these Terms on behalf of your Party. If you do not agree to these Terms, you may not use the Site/App. These Terms apply in addition to, and not in lieu of, the Disney Terms of Use found here: http://disneytermsofuse.com/. In the event these Terms directly conflict with the applicable foregoing Disney Terms of Use, these Terms will prevail. Without limiting other rights and remedies available to us, if you fail to comply with these Terms we may immediately terminate this contract with you and/or delete your Disney account or any of the features in your account, including dining reservations, photos and other digital content.

YOUR PRIVACY IS IMPORTANT TO US.

To provide you with the features and benefits of the Site/App, we need to collect information from you through our Site/App, and through your experience at our Resorts. Please review our Privacy Policy found here: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy for details regarding the collection and use of your personal information. You can also see answers to frequently asked questions about privacy at the Resorts at https://privacy.thewaltdisneycompany.com/en/resortfaqs/.

SITE/APP REGISTRATION AND TRAVEL AGENTS:

• To access certain features of the Site/App, you will need to create and be signed in to your Disney account.
• You must meet certain age requirements to create a Disney account and to use certain features.  Many features and functions on the Site/App are only available to adults.
• If you are a travel agent, you agree: (1) to set up separate Disney accounts for business and personal use, each with a different email address, (2) when conducting travel agent services through the Site/App, you are the cardholder for any credit card saved to your profile and you will not save a client’s credit card account information to any of your Disney accounts, (3) when making a reservation for a client who is a Friend (as defined in “Family and Friends” below), you confirm that the Friend has granted you the authority to make a reservation on his/her behalf, and that you will communicate to such Friend all of the relevant charges and rules associated with the reservation, including but not limited to credit card guarantees and prepayment obligations, and (4) that you will not use any information obtained by connecting to your client via the Site/App Family and Friends feature for any purpose other than to make dining reservations through the Site/App.

FAMILY AND FRIENDS

• The Family and Friends feature allows you to assign or match benefits and certain Resort products and services purchased (such as ticket entitlements) to your family and friends and plan activities for them (such as  dining reservations) when you are logged in. The number of guests on your family and friends list may be limited. 
• When a family member or friend accepts your invitation, that person can see certain information about you, including, for example: your full name, your character photo, your entire trip itinerary (or, at your option, just activities you have in common), your Disney PhotoPass photos, videos and other digital content, your age (up to “18+”) and the first and last names, ages (up to “18+”) and character photos of those on your family and friend list (at your option – you can elect to keep this private).  Family and friends who are on your reservation will also be able to view your reservation information. You can change your sharing permissions at any time.
• Your family and friends will have the ability to plan activities for you and modify activities, without notice to you.  You can create a profile for a family member or friend who does not have his or her own Disney account. By doing so, you are not creating a Disney account for that person; instead, you are providing information about that guest in order to add him or her to your family and friends list so that you can book activities on that person’s behalf. The names of guests you identify as part of your Party when booking certain benefits (such as dining reservations) through the Site/App are automatically added to your account as family and friends. 
• If you create your own Disney account and connect with someone who used to manage you as a family of friend, the activities that person previously planned for you will be added to your itinerary, and the family and friends they approved to connect with you will be added to your family and friends list.
• If someone you’ve been planning for as a family or friend has their own Disney account, you can invite them to connect with you so that all of the entitlements and activities you have purchased and planned for them will be associated with their Disney account, and you will no longer control their family and friend list or profile.
• When making a reservation or creating a profile for a family member or friend, you represent and warrant that you have consent and authority to make a reservation on his/her behalf and provide his/her personal information to us.  
• You acknowledge that by sending and/or accepting an invitation to become a family or friend, you authorize that family or friend to plan and modify activities for you, without notice to you. We are not liable or responsible for the conduct of the family or friends you choose to connect with on the Disney (including travel agents), including their planning or modifying activities on your behalf, or for a family or friend’s use of any information you chose to share with the family or friend (including travel agents).

RADIO FREQUENCY CARDS AND MAGICBANDS

• We use radio frequency technology-enabled cards and MagicBands (“RF Devices”) to enhance your experience at Walt Disney World Resort.  Your RF Device may be used in many ways, including  entry to the parks (valid admission required), for guests of Disney Resort hotels to access your room and make purchases (charged to your payment card on file at your Disney Resort hotel) at select locations during your stay;  to redeem Lightning Lane selections; and for activating any  Memory Maker entitlements. Your RF Device is unique to you and the benefits you have purchased. You are responsible for keeping your RF Device safe and secure. MagicBands are intended for use in the U.S. only.
• MagicBands contains an HF radio frequency device and a transmitter which sends and receives RF signals through a small antenna inside the MagicBands. Each RF Card contains a passive HF radio frequency chip. MagicBand+ products also contain a Bluetooth chip that can permit communication with other Bluetooth-enabled devices (if you choose to pair your MagicBand+ product with such devices), as well as with sensors at our Resorts. Some of your benefits will be unlocked by "touching" your MagicBands or card to short-range reader touch points located at the Resort, including access to your Disney Resort hotel room, entry to a Disney theme park or making purchases at select Resort locations. For security purposes, you may also be required to provide additional authentication information to enable certain functions, such as using the Ticket Tag service or providing a PIN. Additional information about the operation and use of RF Devices can be found at: https://disneyworld.disney.go.com/faq/my-disney-experience/frequency-technology/
• If you have a medical device and have questions about your medical device and RF technology, we encourage you to seek the guidance of the manufacturer of your device and your physician.
• RF Devices are not transferable. If your RF Device includes park admission entitlements, it is a non-transferrable ticket and must be used by the same person on all days.
• Each RF Device linked to your Disney account or linked to a family or friend by you may be used to access certain other entitlements also linked to your Disney account or linked to a family or friend by you, such as park admission, and touch to pay (if available). You are responsible for keeping your RF Devices safe and secure. We are not responsible for any unauthorized use of RF Devices.
• Title to the MagicBands shall pass to you in the United States. If the MagicBands are to be sent by courier, we will deliver the MagicBands to the courier in the United States for delivery to you for receipt of and customs clearance of the MagicBands. The MagicBands are your sole obligation and responsibility once given to the courier for delivery. Consequently, you shall bear all risk of loss and shall be responsible for any duty cost, value-added tax and any other custom charges and expenses associated with the clearance of any MagicBands in the country of delivery.
• To get answers to frequently asked questions regarding how the RF Devices work and your privacy, go to https://privacy.thewaltdisneycompany.com/en/resortfaqs/ 
• MagicBands are intended for use in the United States only.

LINK AN EXISTING RESERVATION

• You may find and link existing dining reservations and Resort room or package reservations, which include stays at select Walt Disney World Resort hotels, to your Disney account. To link your reservations, you must be logged into your Disney account. 
• Certain reservations booked online will automatically appear in the Site/App when you log in; however, your reservation information might not appear immediately after booking. If your reservation information does not appear within 24 hours of booking, then you may use this feature to add it manually.

ONLINE CHECK-IN SERVICE

• Online-check-in service is only available for guests with reservations at Disney Resort hotels. Online check-in service allows you to provide a credit card to be used for room expenses and incidental charges (such as food and merchandise), rental fees and other miscellaneous charges during your stay. The credit card that you provide during online check-in will be associated with your RF Device and will be used to make touch to pay purchases, as discussed above in “Radio Frequency Cards and MagicBands”. Using your RF Device to touch to pay at designated Resort locations will create a charge to your Disney Resort hotel room folio, which will be settled to your credit card provided during online check-in or check-in at the front desk of the hotel. When making purchases using your RF Device, you may be required to enter a personal identification number (PIN) to verify your identity.
• You are responsible for maintaining the confidentiality of your PIN. You should not share your PIN with anyone. If you share your PIN with other people, you are fully responsible for their actions. You must inform us immediately if there is any reason to believe that your PIN has, or is likely to, become known to someone other than you or is being, or is likely to be, used in an unauthorized way.
• Guests ages 10 years and older on your reservation will automatically be given charging privileges. Charging privileges can be changed at the front desk of your Resort hotel.

STORING A CREDIT CARD TO YOUR PROFILE

• You have the ability to store a credit card in My Profile in the Site/App if you are an adult. This credit card may be, but is not necessarily, the same credit card you may provide during online check-in or at the front desk for room charges and incidentals. Your Site/App Profile stored credit card is not associated with or used for the touch to pay purchases you make with your RF Device unless you also provide that card during online check-in or at the front desk.
• You must sign in to your Disney account in order to add or edit your credit card information. You can remove or edit your stored credit card information at any time.
• For your convenience, if you save a credit card to your profile in your Disney account, your credit card information will be stored in your Disney account until you change or remove it.
• You represent and warrant that you are the authorized user of the payment card stored in your account Profile.

MOBILE DEVICE NOTIFICATIONS

• If you use our Mobile Application, you may also sign up to receive vacation notifications as push notifications (“Mobile Device Notifications”) on your mobile device. You may sign in to your account and visit the Mobile Device Notifications page to customize which push notifications you receive. Your most recent preferences will remain active with your Disney account and will be applied to subsequent Walt Disney World Resort visits associated with your Disney account. You may sign in to the Mobile Application with your Disney account and change your Mobile Device Notifications preferences at any time.
• Your Mobile Device Notifications preferences will only apply to the communications listed on the Mobile Device Notifications preference page in the Mobile Application. They will not affect other communications from us (such as email, text messages, or transaction confirmations) or from other members of The Walt Disney Family of Companies. For information on how you can modify other communications permissions you may have provided for members of The Walt Disney Family of Companies, please see the “Communication Choices” section of our Privacy Center found here: http://disneyprivacycenter.com/. 
• Message and data rates may apply. 

DINING

• You must register and sign in to your Disney account to arrange dining experiences online.
• For credit card guarantees or for payment of a dinner show or other pre-paid dining experience, we’ll charge the credit card you stored in My Profile, unless you provide us with a new form of payment at the time you arrange the dining experience.

MEMORY MAKER

• The Memory Maker terms can be found at the following URL: https://mydisneyphotopass.disney.go.com/memory-maker-terms/. 

RESORT MAPS

• The Site/App provides you with maps of the Resort. You may also receive directions to various destinations in our Resort when you use the Mobile Application and allow the Mobile Application to access your location.
• Your use of maps in the Site/App is at your sole risk. Location data, directions and travel time may not be accurate. Do not use maps in a way that distracts you from your surroundings or prevents you from obeying laws and Park rules.
• Your use of the Resort Maps is also governed by the Google Maps Terms and privacy policy found here: http://maps.google.com/help/terms_maps.html.