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Guests with Disabilities – Frequently Asked Questions


What services are available for Guests unable to tolerate long waits at attractions due to their disabilities?


Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service.

The Disability Access Service allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.

For more information, guests should visit the Guest Relations Lobby located near the entrance of each of the four theme parks.

To learn more about the Disability Access Service, please download the official guide in PDF format.

For your safety and convenience, we ask that you read the Walt Disney World Resort park rules before you arrive.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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