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Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests unable to tolerate long waits at attractions due to their disabilities?

A.

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service Card.

The Disability Access Service Card allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.

For more information, guests should visit the Guest Relations Lobby located near the entrance of each of the four theme parks.

To learn more about the Disability Access Service Card, please download the official guide in PDF format.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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