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Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests who have difficulty tolerating extended waits in a conventional queue environment due to their disabilities?

A.

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service (DAS).

DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.

DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest using DAS to experience other attractions in the park instead of physically waiting in the standby line.

DAS can also be used in addition to Disney’s Genie+ service and individual paid attraction selections (coming this fall).

Please Check Our Property Rules
We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.

For further questions, please contact: Disability.services@disneyparks.com or (407) 560-2547.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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