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Update on Walt Disney World Resort Operations — Including Theme Parks and Water Parks


Following the recent reopening of Shanghai Disney Resort and Disney Springs at Walt Disney World Resort, we’re pleased to share that more Disney magic is coming back. Walt Disney World Resort theme parks will begin a phased reopening on July 11. Learn more about our plans for a phased reopening. 

Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

Attractions, experiences (such as shows, parades and fireworks), services and amenities may have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding cancellations by Guests.

We know many of you are excited to return to the magic and make new memories with your family, friends and loved ones. As a result of limited capacity, we have made the difficult decision to cancel all existing dining reservations and experience bookings, including Disney dining plans included in packages.

Unfortunately due to capacity reductions the following will be cancelled:

- Dining reservations
- Offerings and experience bookings such as behind-the-scenes tours
- Disney dining plans included in packages
- All FastPass+ selections

In addition, upon reopening, Extra Magic Hours will be temporarily suspended.

Select third-party owned and operated restaurant reservations and experiences may not be cancelled.

Learn more about these cancellations below.

We will also shift from a 180-day booking window to a 60-day booking window for dining and experience bookings going forward to allow Guests to make their plans closer to their visits.

We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen.

We understand how much excitement, thought and time goes into planning a Disney vacation and realize some of these changes may be disappointing. Please know we will be here to help you, as we remain focused on delivering a wonderful experience for everyone who visits.

Please be sure to check back here for the latest information.

Our focus remains on the health and wellbeing of the entire Disney community—including the Cast Members who are caring for and securing our parks and Resorts during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well. Learn more about these measures.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.

We appreciate your patience and understanding.

  COVID-19 Warning

We have taken enhanced health and safety measures—for you, our other Guests, and Cast Members. You must follow all posted instructions while visiting Walt Disney World Resort.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting Walt Disney World Resort, you voluntarily assume all risks related to exposure to COVID-19.

Help keep each other healthy.

Need to Adjust Your Travel Plans?

Walt Disney World theme parks and Disney Resort hotels are currently closed.

As we previously shared, unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the closure will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. As a reminder, most reservations can be cancelled online. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.


OPERATIONAL UPDATES

Theme Parks & Water Parks

Magic Kingdom park and Disney’s Animal Kingdom theme park will begin a phased reopening on July 11—with Epcot and Disney’s Hollywood Studios reopening on July 15.

When the theme parks reopen, attendance will be limited in alignment with CDC guidance on physical distancing. Some experiences that draw large group gatherings—such as parades and nighttime spectaculars—will return at a later date. In addition, “high-touch” experiences such as makeover opportunities, playgrounds and Character Greetings will remain temporarily unavailable, but Characters will still be in our parks to entertain and delight you during your visit.

Additionally, park attendance will be managed through a new theme park reservation system. To enter a park, both a park reservation and valid admission for the same park on the same date is required.

Learn more about reopening plans at Walt Disney World Resort.

Resorts

Disney Vacation Club properties at Walt Disney World Resort and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Members and Guests on June 22.

Disney Vacation Club properties in Vero Beach, Florida and Hilton Head, South Carolina will open to Members and Guests on June 15.

Existing dining reservations, experience bookings, Disney dining plans and FastPass+ selections will be cancelled. In addition, upon reopening, Extra Magic Hours will be temporarily suspended.

Plans to support required physical distancing as well as enhanced cleaning measures, along with a number of other safety and cleanliness protocols, will be implemented as part of this planned phased reopening.

Learn more about reopening plans at Walt Disney World Resort.

Disney Springs

Disney Springs has begun a phased reopening.

Learn more about the phased reopening of Disney Springs.

Other Experiences

ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort are temporarily closed until further notice.

Golf and FootGolf operations (other than miniature golf) remain available on their regular schedule.

 

MODIFICATIONS, CANCELLATIONS AND REFUNDS

Tickets

When the parks reopen, park attendance will be managed through a new park reservation system. To enter a park, both a park reservation and valid admission for the same park on the same date is required. More details about this new reservation system will be available soon.

Existing dining reservations, experience bookings, Disney dining plans and FastPass+ selections will be cancelled. In addition, upon reopening, Extra Magic Hours will be temporarily suspended.

At this time, we are temporarily pausing new ticket sales so we can focus on Guests with existing tickets. Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold; we’ll be reaching out to these Guests soon to provide additional details. We will resume new ticket sales after that period of time.

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through September 30, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours, Disney Early Morning Magic and Disney H2O Glow Nights from March 16, 2020 through the end of the actual closure period will be automatically refunded.

For ticket orders, express shipping and standard shipping will be delayed due to the closure.

Disney Resort Rooms and Packages

At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations). We will resume new hotel reservations after that period of time.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. As a reminder, most reservations can cancelled online. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

If no action is taken by you before your check-in date for arrivals during the closure period, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you did not book through Disney directly, please contact your travel professional.

Annual Passes

This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

Existing dining reservations, experience bookings, Disney dining plans and FastPass+ selections will be cancelled.In addition, upon reopening, Extra Magic Hours will be temporarily suspended.

We’re putting great care into helping you return to the magic and appreciate your patience. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

Explore updates and important details about annual passes.

If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.

As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.

Dining & Other Experiences

At this time, dining and other experience reservations at Walt Disney World theme parks and Disney Resorts hotel locations are not available. Select Disney Springs locations are open for booking at this time. Reservations will resume at a later date.

Existing dining reservations and experience bookings will be cancelled. We have also made the difficult decision to cancel and temporarily no longer offer Disney dining plans. We will update your reservation to reflect the removal of the dining plan from your package. The package price will be adjusted accordingly. You will receive a refund if you have already paid in full or a reduction in amount due if you have not yet made final payment.

Select third-party owned and operated restaurant reservations and experiences may not be cancelled.

Important Update to Booking Window

As reservations resume, Guests will be able to make dining and experience reservations up to 60 days in advance to allow Guests to make their plans closer to their visits.

All pre-paid dining and experience reservations impacted by the closure will be automatically refunded.

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

All active Tables in Wonderland members will be extended by the number of days the parks are closed.

Groups

If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

FastPass+

As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date. Also, please note that upon reopening, Extra Magic Hours will be temporarily suspended.

MagicBands

If you have placed an order and received notification that your MagicBands have already been shipped to your home, you will still receive your order.

If you have arranged for your upgraded MagicBands to be delivered to you at your Disney Resort hotel for an arrival date from March 20 through the closure period, your order will be automatically cancelled and you will receive a refund of the amount you paid for the MagicBands.

While the Walt Disney World theme parks and Resort hotels are temporarily closed, we are not currently accepting new MagicBand orders linked to Walt Disney World Annual Passholders or Disney Resort hotel reservations.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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