Welcome to the My Disney Experience Website or the My Disney Experience Mobile Application (collectively referred to as the “Site/App”) for MyMagic+. MyMagic+ is designed to enhance your visit to the Walt Disney World Resort, and other operations within the Walt Disney Parks and Resorts business segment, which may participate in MyMagic+ from time to time (each a “Resort”), and provide a more immersive and personalized experience. The Site/App is your digital guide to the magic of exciting benefits and features that MyMagic+ has to offer. MyMagic+ is operated by the group of U.S. companies within the Walt Disney Parks and Resorts business segment of The Walt Disney Company (“Parks and Resorts Businesses,” “we,” “us” or “our”) and is a service offered in the U.S. only. As we add more exciting features and make updates to MyMagic+, you can go to the Help Center of the Site/App for more information and frequently asked questions, which will continue to be updated as these features become available.
These terms and conditions (“Terms”) govern your use of the Site/App. Not all MyMagic+ benefits and features are available to all guests, and access to many benefits and features requires the purchase of valid park admission, a stay at select Walt Disney World Resort hotels, use of a MagicBand, and/or a valid Site/App account.
You can create a Disney account and register on the Site/App to gain access to special features that assist you in planning your visit to the Walt Disney World Resort. You must meet certain age requirements to create an account and to use certain features on the Site/App. Travel agents must agree to specific requirements in order to create a Site/App account.
The Family and Friends feature allows you to plan your visit to the Walt Disney World Resort with other guests. You can add family members and friends to your account and create a Site/App profile for them that you control, and you can also connect with family member and friends who have their own Site/App accounts. Family and friends share itinerary and activity information and can book activities for one another (like dining reservations and FastPass+ selections).
When you purchase certain MyMagic+ benefits, you may receive one or more radio frequency technology-enabled cards or a MagicBand (“RF Device”). Your RF Device(s) may be used in one or more of the following ways: to enter the Parks (valid admission required), access your room if you are staying at a Disney Resort hotel, make purchases at select Parks and Resorts locations, redeem Disney FastPass+ selections, activate Memory Maker entitlements and deliver personalized moments. Your RF Device is unique to you and the benefits you have purchased. You are responsible for keeping your RF Device safe and secure. MagicBands are intended for use in the U.S. only.
You may find and link an existing Resort or dining reservation that does not appear in your account.
Online check-in allows you to start the check-in process in advance of your arrival to your Disney Resort hotel so that you can simply show your photo identification at the hotel to complete check-in. You can also provide a credit card during online check-in to use for incidental charges during your stay.
This feature allows you to store a credit card to your account in order to make certain online purchases, such as tickets and room reservations. You can change or remove your stored credit card at any time.
This feature provides you with the ability to receive certain notifications during your Resort visit. You can choose the types of notifications you want to receive, and you can elect to receive messages via text or email, or through your mobile device if you use the My Disney Experience Mobile Application.
You can use the Site/App to make FastPass+ arrival window selections in advance for select park attractions and entertainment. Valid theme park admission required and other restrictions apply.
You can use your Site/App account to make dining reservations online. You can review the description of each dining location for information about that location’s policies, such cancellations and credit card guarantees.
With Memory Maker you will be able to download or unlock photos and other digital content associated with your Site/App account taken during your Memory Maker Window at the Walt Disney World® Resort by our Disney Photopass photographers at photo locations, as well as photos taken on select attractions and photos taken at select dining locations. Memory Maker and the ability to download or unlock shared photos and other digital content is intended for the personal use of the Memory Maker Guest only. View Memory Maker terms at https://mydisneyphotopass.disney.go.com/memory-maker-terms.
You can visit the Site/App to convert certain paper tickets to a paperless ticket or pass. All terms and conditions applicable to the paper ticket will be applied to the converted paperless ticket or pass.
The Site/App provides you with Resort maps and directions for destinations within our Resort.
You agree that any claim, action or lawsuit (collectively, "Action") arising out of these Terms, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings (including without limitation, components such as park admissions, RF Devices, Disney FastPass+ entitlements, photos and other media, and room accommodations) (collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. You also hereby submit to the personal jurisdiction of such courts for the purposes of litigating any such Action. You agree these Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.
As MyMagic+ will evolve over time, there may be periods during which certain MyMagic+ benefits and features are made available on a limited basis to a select audience. Availability of MyMagic+ benefits and features is subject to change without notice. At any time, we may amend these Terms (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these Terms, we will notify you of such amendment by sending you an e-mail to the last e-mail address associated with your Site/App account, by sending you a message in your Site/App account, and/or by posting notice of such amendment on the Site/App by including a notation next to the link to these Terms that states "Updated as of [applicable date]." Any such amendment to these Terms will be effective as of the date the modified or replacement Terms are posted to the Site/App, and such modified or replacement Terms will govern your use of the Site/App on and after the date the modified or replacement Terms are posted. We advise you not to use this Site/App (including the camera) while driving, walking, or when being distracted or disoriented from your surroundings as it could be hazardous.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.