Services for Guests with Hearing Disabilities

Assistive Listening, Sign Language interpretation and more are available to help Guests with hearing disabilities.

Types of Services

Walt Disney World Resort offers a variety of services to help Guests with hearing disabilities enjoy the Resort.

Services include:

  • Guest Room Amenities
  • Assistive Listening
  • Handheld Captioning
  • Video Captioning
  • Sign Language Interpretation

Guest Room Amenities
Upon request, Guest Rooms at Walt Disney World Resort hotels can be equipped with door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) telephone.

For more information or to request a Room Communication Kit, please call Walt Disney World Resort Information at (407) 824-4321. Guests under 18 years of age must have parent or guardian permission to call.

Assistive Listening
Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for Guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

View locations where Assistive Listening is offered.

Handheld Captioning
Disney’s Handheld Devices feature Handheld Captioning, a portable captioning system which displays on-screen text in locations at select theaters and attractions. This service is available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

View locations where Handheld Captioning is offered.

Video Captioning
Select monitors are available with open captioning in many pre-show and exhibit areas, and are designated by a "CC” symbol. If necessary, please see a Cast Member at the location for assistance.

Video Captioning can also be activated using Disney's Handheld Devices—available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

View locations where Video Captioning is offered.

Sign Language Interpretation
Walt Disney World Resort provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:

The schedule of interpreted performances is updated on a weekly basis. You can download a current schedule or obtain one by e-mailing WDPRsignlanguageservices@disney.com. You can also obtain a copy of this schedule at a Walt Disney World Guest Relations location upon arrival.

Special Requests for Interpretation
With a minimum of 14 days advanced notice, Sign Language interpretation can also be requested for some special events and dinner shows, such as:

To request Sign Language interpretation at a specific special event or dinner show, please call Walt Disney World Resort Information at (407) 824-4321. You will be contacted prior to your visit to verify arrangements, and will receive a show schedule that lists the names, dates and times of the interpreted performances. Guests under 18 years of age must have parent or guardian permission to call.

Other Services
A variety of additional services are available upon request to assist Guests with hearing disabilities:

  • Written Aids are available at the performance area or entrance for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show.
  • Text Typewriters (TTYs) are available at select pay phone locations and at Guest Relations.
  • Reflective Captioning is available at select theater-style attractions and serves as an alternate service to Handheld Captioning. Please inquire about availability prior to experiencing an attraction or show.

Service Animals
Trained service animals are welcome in most locations throughout Walt Disney World Resort.

View full details about service animals at Walt Disney World Resort.

Guide for Guests with Disabilities

Available at Guest Relations, the guides can also be downloaded in a printable format for each theme park:

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Guest Services

  • Accessibility Services
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Find Services for Guests with Hearing Disabilities

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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