Guest Relations

With a distinctly Disney touch, Guest Relations provides a wealth of handy services designed to make your vacation as hassle-free as it can be.

Guide Maps
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Guide Maps for other parks are available there in English only. For example, the Epcot Guest Relations location offers Epcot Guide Maps in 6 different languages—with Guide Maps for other parks available in English.

At Disney Springs, Guest Relations has Disney Springs Guide Maps in English, Spanish, French and Portuguese—as well as theme park Guide Maps in English.

Important Theme Park Information

Find the information you’re looking for, including:

• Complimentary Attraction Translation Devices
• Accessibility information
• Annual Pass sales
• Times Guides, detailing show and parade information
• Up-to-the-minute theme park news

Make Reservations

Cast Members at Guest Relations can assist in booking the following for you and your family:

• Disney dining
• Tours and special programs
• Ticket upgrades

Get Help When You Need It

Additional services provided by Guest Relations include:

• Foreign currency exchange
• Lost and Found
• Lost Guest retrieval
• General assistance

Guest Relations is available at all 4 Walt Disney World theme parks, both water parks, Disney Springs and ESPN Wide World of Sports Complex.

Hours of operation vary based on location. Each Guest Relations location is open during the normal operating hours for its park or complex.