Guest Relations

Get information about our theme parks, services for Guests with Disabilities, tour details and more.

Services Provided

With a distinctly Disney touch, Guest Relations provides a wealth of handy services designed to make your vacation as hassle-free as it can be.

Guide Maps
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Guide Maps for other parks are available there in English only. For example, the Epcot Guest Relations location offers Epcot Guide Maps in 6 different languages—with Guide Maps for other parks available in English.

At Disney Springs, Guest Relations has Disney Springs Guide Maps in English, Spanish, French and Portuguese—as well as theme park Guide Maps in English.

Each location also provides detailed guides for Guests with Disabilities.

Important Theme Park Information

Find the information you’re looking for, including:

  • Accessibility information
  • Assistance for International Guests, including currency exchange
  • Dining reservations
  • Lost and Found
  • Separated Guest assistance
  • Services for Guests with Disabilities
  • Ticket information and upgrades
  • And more!

Locations & Operating Hours

Guest Relations is available at all 4 Walt Disney World theme parks, both water parks, Disney Springs and ESPN Wide World of Sports Complex.

Hours of operation vary based on location. Each Guest Relations location is open during the normal operating hours for its park or complex.

Beginning of tooltip content End of tooltip content

Find Guest Relations

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.