With a distinctly Disney touch, Guest Relations provides a wealth of handy services designed to make your vacation as hassle-free as it can be.
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Guide Maps for other parks are available there in English only. For example, the Epcot Guest Relations location offers Epcot Guide Maps in 6 different languages—with Guide Maps for other parks available in English.
At Disney Springs, Guest Relations has Disney Springs Guide Maps in English, Spanish, French and Portuguese—as well as theme park Guide Maps in English.
Each location also provides detailed guides for Guests with Disabilities.
Important Theme Park Information
Find the information you’re looking for, including:
Guest Relations is available at all 4 Walt Disney World theme parks, both water parks, Disney Springs and ESPN Wide World of Sports Complex.
Hours of operation vary based on location. Each Guest Relations location is open during the normal operating hours for its park or complex.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.