Lost and Found

If you’ve misplaced something at Walt Disney World Resort, our Lost and Found recovery system can try to help you find it.

 


Where to Find Lost Belongings

Locating a missing item depends on where the item might have been lost. Please explore the locations below for details about Lost and Found policies.

If you lost an item at one of the parks and your item has been missing for at least 24 hours, then you may call Theme Parks Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.

Transportation & Ticket Center (TTC)
Every location has its own policy, but after a specific length time, found items may get delivered to the Transportation & Ticket Center. It is located north of the Magic Kingdom parking lot and east of Disney’s Polynesian Village Resort. The Transportation & Ticket Center can be accessed by ferryboat from Magic Kingdom park, by car or by all monorail lines.

Parks
Items found at theme parks and water parks are turned in to the specific park’s Lost and Found at Guest Relations, where they will be held for that day only. After the park closes, items are delivered to the Theme Parks Lost and Found at the Transportation & Ticket Center (TTC).

Disney Springs
Found items are turned in to Guest Relations at the Welcome Center in the Town Center. After 3 days, they are delivered to the Lost and Found at the Transportation & Ticket Center (TTC).

Monorails and Magic Kingdom Park Watercraft
Items found on monorails and watercraft are kept on board until the end of the day and then are turned In to Lost and Found at the Transportation & Ticket Center (TTC).

Sassagoula River Cruise
Items found on watercraft are turned in to Guest Relations at the Welcome Center, located in the Town Center at Disney Springs. Items found past operating hours will be taken to Lost and Found at Disney’s Port Orleans Resort and delivered to Lost and Found at the Transportation & Ticket Center (TTC) within 24 hours.

Walt Disney World Buses
Items found on buses are turned in to the nearest Guest Relations location at a theme park or Disney Springs. Items turned in to Guest Relations at a theme park will be delivered to the Lost and Found at the Transportation & Ticket Center (TTC) within 24 hours.

ESPN Wide World of Sports Complex
Items are turned in to—and remain at—Guest Services at ESPN Wide World of Sports Complex.

Resort Hotels
Items found at Resort hotels are turned in to the Lobby Concierge.

Disney’s Magical Express
If the item is lost for less than 30 minutes, please contact (866) 599-0951. If the item was lost for 30 minutes or more, please contact Mears Transportation Group at (407) 423-5566.

Held for 30 or 90 Days

Highly valuable items (such as wallets, purses, credit cards, prescription glasses and cameras) are held for 90 days.

Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.

 

Contact Us

If you have already notified us about a lost item and you have a question, you can contact Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.

Beginning of tooltip content End of tooltip content

Find Lost and Found

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.