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Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests unable to tolerate long waits at attractions due to their disabilities?

A.

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service.

The Disability Access Service allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.

For more information, guests should visit the Guest Relations Lobby located near the entrance of each of the four theme parks.

To learn more about the Disability Access Service, please download the official guide in PDF format.

Please Check Our Property Rules

We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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