Frequently Asked Questions

When does this temporary policy become effective?

The temporary policy is effective in the event a hurricane warning is issued no more than 7 days before your scheduled arrival date by the National Hurricane Center for the Orlando area or for your place of residence. It is also effective in the event a hurricane warning is issued for the Vero Beach area or Hilton Head Island area for Guests traveling to those destinations.

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What can I do if a hurricane warning is issued?

If a hurricane warning is issued by the National Hurricane Center for the Orlando area or for your place of residence no more than 7 days before your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Magic Your Way vacation package and most room only reservations (booked directly with Disney) without any cancellation or change fees imposed by Disney. This policy also applies to Disney's Vero Beach Resort or Disney′s Hilton Head Island Resort in the event a hurricane warning is issued for those destinations.

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Will I be responsible for any cancellation or change fees or other amounts?

If you have products and services provided by third-party suppliers included in your vacation-such as airlines, hotels, car rental agencies or vacation insurance companies-you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.

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What if I prefer to reschedule my vacation to a different date because of a hurricane warning? Will I be able to get my same accommodations?

If you are scheduled to arrive within 7 days of the hurricane warning, you may call us in advance to reschedule without a Disney imposed change fee. All amounts you paid to Disney for rooms, Theme Park tickets, Disney Dining Plans and other Disney products and services will be applied toward your new reservation. Any discounts or free offers applicable to your original vacation will not apply to the rescheduled vacation. We cannot guarantee availability of similar accommodations for the new travel dates. The policy does not apply to certain special events and dining experiences.

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I received a special offer when I booked my vacation. If I reschedule will I get the same special offer?

All amounts you paid to Disney for rooms, park tickets, Disney Dining Plans and other Disney products and services will be applied toward your new reservation. Any discounts or free offers applicable to your original vacation will not apply to the rescheduled vacation. The policy does not apply to certain special events and dining experiences.

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If I want to cancel or reschedule my vacation, what should I do with my airline tickets?

If you booked your air travel through the Walt Disney Travel Company and you want to reschedule, we will attempt to re-book your air travel. But remember, you will be responsible for any cancellation or change fees imposed by the airline. If you did not book your air travel through the Walt Disney Travel Company, you should contact your airline.

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I did not book my package through the Walt Disney Travel Company. Does this policy apply to my package too?

No. You should contact your travel agent or tour operator directly for information relating to the cancellation and change policies that apply to your package.

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I have a sports or group package. Does this policy apply to my package?

No. The policy only applies to Walt Disney Travel Company Magic Your Way packages. It does not apply to sports, youth, or other group or special event rooms or packages and does not apply to meetings and conventions.

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