Complimentary Airport Service
Complimentary Airport Service
What is Disney's Magical Express Service?
Complimentary motorcoach transportation and luggage transfer services from Orlando International Airport to select Walt Disney World Resort hotels and back for passengers of all Orlando air carriers.
Travel time is approximately 45 to 75 minutes. Motorcoaches may make multiple stops before arriving at your Disney Resort hotel.
Luggage delivery service is available for flights arriving between 5:00 a.m. and 10:00 p.m. daily. For airport arrivals after 10:00 p.m., Guests must collect their luggage at Baggage Claim and transport it with them on the motorcoach.
Reserve the service when you make your Disney Resort reservation prior to arrival at Orlando International Airport.
Please note: The service does not provide luggage-only transfer.
U.S. and Canada Reservations: (407) WDW-MAGIC or (407) 939-6244.
United Kingdom Reservations: 0800 16 90 730 or online www.disneyworld.co.uk for Walt Disney Travel Company bookings - or contact your travel agent or tour operator. International Guests make your reservation through the same travel agent or tour operator used to book your trip. Guests under age 18 must have parent or guardian permission to call.
What are the costs and fees for Disney's Magical Express Service?
There are none. Disney's Magical Express Service is a complimentary benefit offered to Guests staying at select Walt Disney World Resort hotels.
Resort Airline Check-In Service is also complimentary if you are staying at a select Walt Disney World Resort hotel and are traveling on a domestic flight with a participating airline.
Which Walt Disney World Resort Hotels provide Disney's Magical Express Service?
Disney's Magical Express provides complimentary transportation to and from the Orlando International Airport for Guests staying at the following Walt Disney World Resort Hotels:
Where is the Disney's Magical Express Welcome Center at Orlando International Airport?
Main Terminal Building, B side, Level 1.
Guests arriving on the A side of the airport should proceed to the B side before taking the elevator or escalator down to Level 1.
Check the booklet mailed to you or view and print a map of Orlando International Airport now.
Whom do I contact when I have a change to my flight information?
Before arriving at Walt Disney World Resort, you may call the same number used to make your room reservation. While at a Disney Resort hotel, contact your Resort hotel Front Desk for assistance.
As an international traveler, do I have to claim my luggage?
If the Orlando International Airport is your first point of entry into the United States, please follow the U.S. Customs & Border Protection process and claim your luggage upon disembarking the airplane. Once you have completed this process you will give your luggage back to the airport officials and proceed to the Disney's Magical Express Welcome Center on B side, Level 1. Disney's Magical Express service will recollect your luggage and deliver it directly to your Walt Disney World hotel room within 4 hours after you check in at the resort. For international Guests arriving after 10:00 p.m., please retain your luggage with you or pick it up in the baggage claim area and then proceed to the Disney's Magical Express Welcome Center. Your luggage will accompany you on the motorcoach.
If you have already completed the U.S. Customs & Border Protection process in another U.S. city, proceed directly to the Disney's Magical Express Welcome Center on B side, Level 1. For airport arrivals after 10:00 p.m., collect your luggage for transport on the motorcoach.
What if I did not receive my Disney's Magical Express Service information, including vouchers and luggage tags, prior to leaving home?
Once you arrive at Orlando International Airport, proceed directly to Disney's Magical Express Welcome Center where transfer vouchers will be provided. For Guests with flights arriving between 5:00 a.m. and 10:00 p.m., Disney will obtain your information, collect your luggage and deliver it to your room at your Resort hotel. For airport arrivals after 10:00 p.m., Guests must collect their luggage at baggage claim and transport it with them on the motorcoach.
When will my luggage be delivered to my room at my Resort hotel?
For Guests arriving on flights between 5:00 a.m. and 10:00 p.m., it may take up to 3 hours after your check-in at your Disney Resort hotel. You do not need to be in your room to receive your luggage. Please pack any valuables, medications or anything you need immediately upon your arrival in Orlando in a carry-on bag. For airport arrivals after 10:00 p.m., Guests must collect luggage for transport on the motorcoach.
On my day of departure, how will I know what time a motorcoach will pick me up at my Resort hotel to return to Orlando International Airport?
The day before you check out, you will receive a transportation notice advising you of your motorcoach pick-up time, which will be approximately 3 hours prior to your flight departure time for domestic flights and 4 hours prior for international flights. You are responsible for bringing your luggage to the motorcoach pick-up location.
Where are the motorcoach drop-off locations at Orlando International Airport if I'm traveling back to the airport?
There are motorcoach drop-off locations on both the A and B sides of Orlando International Airport (Gates 1–29, 30–59, 60–99 and 100–129).
How will international Guests who do not receive the Disney's Magical Express booklet know what to do upon arrival at the Orlando International Airport?
A general information guide has been created for the Guests who do not receive Disney's Magical Express information prior to arrival. View and print a map of Orlando International Airport now.
Are car seats and pets permitted on the Disney Magical Express motorcoaches?
No. Car seats must be stowed underneath the motorcoach. (Children can sit on an adult's lap or occupy their own seat.)
And while service animals may travel on the motorcoach with their owners, no other pets are permitted.
If I am departing for an international destination, can I use the Resort Airline Check-In Service?
No. At this time, the service is available only if you are flying within the U.S. (including Puerto Rico). If you are flying internationally, you must check in directly with your airline at Orlando International Airport.
What is Resort Airline Check-In Service?
A benefit offered to Guests of select Walt Disney World Resort hotels who are departing on participating airlines from Orlando International Airport. You can check your luggage and receive your airline boarding pass right at your Resort hotel. The service is available only if you are flying within the U.S. on:
How does Resort Airline Check-In Service work?
Simply visit the Resort Airline Check–In desk no less than 3 hours prior to departure time during operating hours (5:00 a.m. to 1:00 p.m. daily). For families traveling together, a parent or guardian may check in for his or her spouse and minor children. A valid government-issued photo ID and Key to the World Card (your hotel room key) are required to participate.
Which Walt Disney World Resort hotels offer Resort Airline Check-In Service?
The service is offered at select Walt Disney World Resort hotels. It is not available at Disney's Hilton Head Island Resort or Disney's Vero Beach Resort.
How is Resort Airline Check–in affected by airline baggage fees?
Fees vary by airline. Guests should inquire with their specific airline as to what fees might apply. Guests must contact Baggage Airline Guest Services at (407) 284-1231 to pay any airline fees in advance of visiting the Resort Airline Check-In desk, which will have a record of the payment transaction. Airline luggage fees cannot be collected at the check-in desk. Guests under age 18 must have parent or guardian permission to call.
Can Guests not using Resort Airline Check-In call Baggage Airline Guest Services to pay their luggage fees in advance of checking in at the airport?
No. Only Guests using the Resort Airline Check-In service may call to pay luggage fees in advance.
What forms of payment are accepted by Baggage Airline Guest Services for excess luggage fees?
Guests must pay with a credit card. MasterCard, Visa, American Express and Discover Card are accepted.
Will the motorcoaches accommodate wheelchairs?
Yes. However, please indicate at the time of your booking that you will be traveling with a wheelchair.
Will Disney's Magical Express Service provide wheelchairs at Orlando International Airport upon arrival?
No. If you need wheelchair assistance upon arrival at Orlando International Airport, you will need to arrange this directly with your airline.
Vacation Package Booking
(407) 939-7675
Resort Room-Only Bookings
(407) 939-7429
Tickets
(407) 939-1289
Dining Reservations
(407) WDW-DINE
(407) 939-3463
Group Reservations
(10 rooms or more)
(407) 828-3318
Technical Support Desk
(407) 939-7765
For all other questions:
U.S. Guest Information
(407) 939-6244
