Frequently Asked Questions about the Disney Visa® Card


I applied online for instant credit for the Disney Visa® Card. How do I know if I've been approved?
If you are instantly approved, Chase will immediately notify you in the same window as your application. In some cases, you might receive a message indicating that Chase will require more time to process your application in which case Chase will contact you through the mail within 30 days of your application with a final decision. You can call Chase with any questions regarding your application at (800) 300-8575.

I applied online for instant credit for the Disney Visa® Card and was instantly approved. When do I get my card?
Your card will arrive in the mail within 2 weeks after your application was approved.

I applied online for instant credit for the Disney Visa® Card and was informed that Chase was unable to make a decision at that time. When will I find out if I've been approved?
Chase will contact you through the mail within 30 days of your application with a final decision. You can call Chase with any questions regarding your application at (800) 300-8575.

Can I use my Disney Visa® Card to make purchases online today?
If instantly approved, you can immediately use your Disney Visa® Card number online to purchase most Disney vacation packages and Theme Park tickets, some exclusions apply. When you are prompted to choose a Payment Method, select "Disney Visa® Card."

You can use your new credit card account to make purchases until you reach your initial credit line. Once you receive your credit card by mail, you can use your Disney Visa® Card anywhere Visa credit cards are accepted with access to your full credit limit.


Can I use my new Disney Visa® Card to make other purchases?
Once you receive your credit card by mail, you can use your Disney Visa® Card anywhere Visa credit cards are accepted.

I would like to pay the remaining balance on my vacation online using my new Disney Visa® Card account. Is this possible?
If you initiated the reservation for your vacation over the phone, you will need to pay your balance over the phone. To use your new Disney Visa® Card, you will need to wait until you receive your new credit card in the mail from Chase before calling Disney to complete your payment.

If you initiated your reservation online, you can return to the website, retrieve your reservation, and process your payment on your Disney Visa® Card instant credit account.


I have other questions about the Disney Visa® Card or my application. Whom do I call?
You can call Chase with any questions regarding your application or credit card at (800) 300-8575.

What is the difference between the Disney Visa® Card and the Disney Rewards® Redemption Card?
Disney Visa® Cards (the Disney Rewards® Visa® Card and the Disney Premier Visa® Card) are credit cards that you can use anywhere Visa credit cards are accepted. For example, use your Disney Visa® Card to pay for your vacation or purchase Disney Theme Park tickets.

When you use the Disney Visa® Card, you earn reward dollars. The Disney Rewards® Redemption Card can then be loaded with the reward dollars you have earned. The Disney Rewards® Redemption Card can be used toward most everything Disney including a vacation or Disney Theme Park Tickets.


I am a Disney Rewards® Visa® Cardmember. How do I upgrade to the Disney Premier Visa® Card?
To inquire about upgrading to the Disney Premier Visa® Card, you can call Chase at (800) 300-8575. For more information you can also visit DisneyRewards.com.

I have a Disney Visa® Debit Card. Can I use it to make purchases on this site?
Yes. During the check-out process, please make sure to select the Credit Card option and enter your debit card account information accordingly. For questions about your debit account, please call Chase at (800) 300-8575.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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