Disney Springs Marketplace
Apparel & Accessories; Camera & Media; Gifts & Housewares; Mickey Ears; Toys & Plush
Walt Disney World Resort® and Disneyland® Resort Return Policy
For Merchandise purchased at Walt Disney World Resort® and Disneyland® Resort owned and operated locations ONLY.
Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, the Disney Stores, DisneyStore.com, Aulani, a Disney Resort and Spa, the Disney Cruise Line® ships, Four Seasons Resort Orlando at Walt Disney World Resort and The Walt Disney Studio Stores Burbank, California.
All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn.
For merchandise returned WITH an original receipt:
Refunds will be provided in the same form of payment that was used for the purchase.
For merchandise returned WITHOUT an original receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.
Special Products and Exceptions:
Returns or Exchanges will not be accepted for merchandise marked “as is” or “all sales final” or “no returns or exchanges” or "no refunds, exchanges or returns."
Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.
Original Artwork, Jewelry items priced $150 or greater, and personalized or Special Order Merchandise may not be returned or exchanged. Damaged or Defective DVD, Blu-ray™, Audio, Video Games, and Software Merchandise may only be exchanged for the same merchandise and title.
The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.
Gift with purchase or purchase with purchase items must be returned when original purchase item is returned.
This return policy is subject to change, for any reason, from time to time in Disney’s sole discretion without advance notice to its Guests.
Check it out: there’s so much going on at Disney Springs, it has its very own site featuring an incredible array of things for you to do.
Disney Springs™ is currently undergoing an exciting transformation and expansion, doubling the number of shopping, dining and entertainment experiences to more than 150 by the summer of 2016.
While these enhancements are underway, nearly 90 venues are open and available for you to enjoy.
Please be aware that there will be construction throughout the Disney Springs’ vicinity and on Buena Vista Drive, and this may lead to traffic congestion during certain times of day. We highly recommend that you use complimentary Walt Disney World Resort bus and boat transportation to minimize roadway impacts.
If you do choose to drive, please follow signs to complimentary self-parking lots and structures, which may include designated lots located across the street from our complex.
When planning your visit to and from Disney Springs, we recommend arriving 60 minutes prior to your showtime or dining reservation.