Error: At this time, new Disney Resort hotel reservations are not available. Reservations will resume at a later time. Learn more. At this time, new Disney Resort hotel reservations are not available. Reservations will resume at a later time. Learn more.
Imagine your loved one’s delight when they return to their Resort hotel room to find it magically transformed!
Surprise that special person in your life with a personalized in-room celebration! Whether celebrating a birthday, holiday, first visit or romantic occasion, In-Room Celebrations make your loved one feel like their favorite Disney characters have stopped by to create a personalized celebration—just for them!
You can enhance their experience even more by choosing from a wide variety of popular Disney surprises and keepsakes—or by creating your own personalized gifts with our Custom Gift Builder feature!
Explore the many possibilities at Disney Floral & Gifts, or call a Disney Floral & Gifts “Dream Maker” at (407) WDW-GIFT or (407) 939-4438 today!
From Disney’s Old Key West Resort, cruise to the excitement of Disney Springs on a ferryboat—and back again.
At Disney’s Old Key West Resort, board the ferry behind the Hospitality House. At Disney Springs, board in one of the 4 neighborhoods—The Landing, Marketplace, West Side and Town Center.
Check at Disney’s Old Key West Resort for the ferry schedule.
Most areas throughout Walt Disney World Resort are accessible by complimentary bus transportation. Bus stops are located throughout Disney’s Old Key West Resort. The bus’ destination—such as Magic Kingdom park or Hospitality House—will be noted on the marquee.
Enjoy complimentary transportation and luggage delivery to and from Orlando International Airport.
Discover a whimsical way to dash about! Getting to select locations around Walt Disney World Resort—or traveling to and from Orlando International Airport—is easy when our private vehicles whisk you off in delightful Disney style. (Additional charges apply.)
Standard overnight self-parking is available to registered Guests for a fee that will be applied to their hotel folio upon check-out. All parking fees include applicable tax.
Complimentary standard self-parking is available while you enjoy select dining, shopping, entertainment, and recreation experiences at this Resort.
Collect your boarding pass and check your luggage from the comfort of your Disney Resort hotel.
A 24-hour ATM is located near the Front Desk at Hospitality House.
Guests interested in exchanging foreign currencies may inquire at the Front Desk.
Childcare and Services
24-hour self-service laundry rooms are available near each of the 4 pools. Villas with one or more bedrooms also feature in-room washers and dryers.
For dry cleaning and valet laundry service, please drop off your items at Bell Services prior to 9:00 AM.
Send pre-stamped postcards and letters from the Front Desk at Hospitality House, as well as pre-packed, pre-labeled packages. Stamps are available for purchase at Conch Flats General Store.
Shopping is a breeze at Walt Disney World Resort, thanks to complimentary merchandise delivery to your Disney Resort hotel.
Take advantage of this convenient service—and enjoy the parks without extra baggage! Merchandise delivery is available during your stay at any Disney Resort hotel for purchases made:
When staying at Disney’s Old Key West Resort, you can arrange to have your merchandise delivered to Conch Flats General Store, where it will be available for pickup later.
About the Shop Disney Parks Mobile App
You can shop for authentic Disney theme park merchandise right from your mobile device. Download the Shop Disney Parks mobile app and start browsing from thousands of Walt Disney World products!
Looking for a special way to surprise your loved ones—or treat yourself—during your stay at Walt Disney World Resort? You can place an order through the app up to 2 days in advance of your visit. When you arrive at your Disney Resort hotel, your merchandise will be waiting for you at the pickup location.
Stay fit at the Old Key West Exercise Room—a high-tech exercise facility featuring state-of-the-art training equipment.
Guests staying in Club-level rooms and suites are eligible for personalized vacation-planning support.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.