Error: Disney Resort hotels will begin a phased reopening. As we open these hotels, a number of health-and-safety measures will be in place. Additionally, some experiences may be modified or unavailable. Learn more. Disney Resort hotels will begin a phased reopening. As we open these hotels, a number of health-and-safety measures will be in place. Additionally, some experiences may be modified or unavailable. Learn more.
From Disney’s Old Key West Resort, cruise to the excitement of Disney Springs on a ferryboat—and back again.
At Disney’s Old Key West Resort, board the ferry behind the Hospitality House. At Disney Springs, board in one of the 4 neighborhoods—The Landing, Marketplace, West Side and Town Center.
Check at Disney’s Old Key West Resort for the ferry schedule.
Most areas throughout Walt Disney World Resort are accessible by complimentary bus transportation. Bus stops are located throughout Disney’s Old Key West Resort. The bus’ destination—such as Magic Kingdom park or Hospitality House—will be noted on the marquee.
Enjoy complimentary transportation to and from Orlando International Airport. Advance reservations are required. Please note: Disney's Magical Express service will no longer be providing luggage delivery for those arriving to and departing from the airport. The resort airline check-in service is also no longer available. The Disney’s Magical Express bus stop is located just in front of the lobby.
Disney’s Magical Express service will no longer be offered starting with arrivals January 1, 2022. The service will continue to operate for new and existing reservations made at Disney Resort hotels for arrivals throughout 2021.
Discover a whimsical way to dash about! Getting to select locations around Walt Disney World Resort—or traveling to and from Orlando International Airport—is easy when our private vehicles whisk you off in delightful Disney style. (Additional charges apply.)
Standard overnight self-parking is available to registered Guests for a fee that will be applied to their hotel folio upon check-out. All parking fees include applicable tax.
Complimentary standard self-parking is available while you enjoy select dining, shopping, entertainment, and recreation experiences at this Resort.
A 24-hour ATM is located near the Front Desk at Hospitality House.
Guests interested in exchanging foreign currencies may inquire at the Front Desk.
Childcare and Services
24-hour self-service laundry rooms are available near each of the 4 pools. Villas with one or more bedrooms also feature in-room washers and dryers.
For dry cleaning and valet laundry service, please drop off your items at Bell Services prior to 9:00 AM.
Send pre-stamped postcards and letters from the Front Desk at Hospitality House, as well as pre-packed, pre-labeled packages. Stamps are available for purchase at Conch Flats General Store.
Shopping is a breeze at Walt Disney World Resort, thanks to complimentary merchandise delivery to your Disney Resort hotel.
Take advantage of this convenient service—and enjoy the parks without extra baggage! Merchandise delivery is available during your stay at any Disney Resort hotel for purchases made:
When staying at Disney’s Old Key West Resort, you can arrange to have your merchandise delivered to Conch Flats General Store, where it will be available for pickup later.
About the Shop Disney Parks Mobile App
You can shop for authentic Disney theme park merchandise right from your mobile device. Download the Shop Disney Parks mobile app and start browsing from thousands of Walt Disney World products!
Looking for a special way to surprise your loved ones—or treat yourself—during your stay at Walt Disney World Resort? You can place an order through the app up to 2 days in advance of your visit. When you arrive at your Disney Resort hotel, your merchandise will be waiting for you at the pickup location.
Stay fit at the Old Key West Exercise Room—a high-tech exercise facility featuring state-of-the-art training equipment.
Guests staying in Club-level rooms and suites are eligible for personalized vacation-planning support.
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