WALT DISNEY WORLD SERVICES FOR GUESTS WITH DISABILITIES

INFORMATION FOR GUESTS WITH MOBILITY DISABILITIES

TRANSPORTATION

Many of the transportation systems at the Walt Disney World Resort are accessible to Guests with disabilities. All bus routes are serviced by buses which are equipped to accommodate various types of wheelchairs within the following guidelines: The wheelchair must fit the wheelchair lift without being forced (some motorized chairs and electric convenience vehicles (ECVs) are too wide or too long for the standard bus lift of 32" x 48"), and the wheelchair must be securely fastened in the wheelchair restraints.

Watercraft access varies depending on the type of watercraft and the existing water levels and conditions. Please contact a Disney Cast Member at the watercraft dock for information and assistance.

Guests may access the Monorail system by proceeding up the entrance ramps, or using the elevators provided at Epcot Theme Park, Disney's Grand Floridian Resort & Spa, Disney's Contemporary Resort, and Disney's Polynesian Resort.

WHEELCHAIRS

Guests may bring their own wheelchairs or rent one at any of the 4 Disney Theme Parks. Wheelchair rentals at Walt Disney World Resort are available on a first-come, first-served basis. Rental wheelchairs may not be transferred from Park to Park.

A limited number of Electric Convenience Vehicles (ECVs) are also available on a first-come, first-served basis. Guests must be 18 years of age or older to rent ECVs, and quantities are limited. Guests should plan to arrive early. ECVs are designed to be single-rider and not to hold more than one person.

ECVs are available only on a same-day basis and may only be used in the Park where they are rented. ECVs will be held if Guests wish to leave and return to the same Park.

Guests planning to visit more than one Disney Park on the same day should retain their wheelchair deposit ticket from the first Disney Park they visit. This will enable them to obtain a replacement wheelchair or ECV on the same day, if available, at the next Park with no additional charge.

NOTE: Wheelchairs or ECVs may not be available at the second Disney Park.

COURTESY WHEELCHAIRS

Complimentary wheelchairs at Walt Disney World Resort are available for Guests with limited mobility, to travel to and from disability parking and the nearest wheelchair rental location. These wheelchairs can be easily identified by their blue seats, backrests and blue flags. Courtesy wheelchairs are not permitted for use inside Disney Theme Parks.


WHEELCHAIR RENTAL AND REPLACEMENT LOCATIONS


Disney Theme Parks and Water Parks

Price to Rent a Wheelchair and Electric Convenience Vehicles (ECV) at Disney Theme Parks and Disney Water Parks:


Wheelchair:       $12.00 per day rental

ECV:                $50.00 per day rental + $20.00 deposit

Magic Kingdom Theme Park

         Frontier Trading Post in Frontierland (replacement location)
         Mickey's Gift Station at Ticket and Transportation Center (limited quantities)
         Stroller and Wheelchair shop inside Main Entrance (also rents ECVs)
         Tinkerbell's Treasures in Fantasyland (replacement location)
         Tomorrowland Arcade (replacement location)

Epcot

         Gift Stop just outside Main Entrance (limited quantities)
         Glas und Porzellan in Germany Pavilion (replacement location)
         International Gateway (also rents ECVs)
         Stroller and Wheelchair location inside Main Entrance (also rents ECVs)

Disney's Hollywood Studios

         Oscar's Super Service inside Main Entrance (also rents ECVs)
         Tatooine Traders at Star Tours (replacement location)
         The Writer's Stop (replacement location)

Disney's Animal Kingdom Park

         Creature Comforts (replacement location)
         Garden Gate Gifts inside Main Entrance (also rents ECVs)
         Mombasa Marketplace (replacement location)
         Outpost (limited quantities)

Disney's Blizzard Beach Water Park

         A limited number of wheelchairs are available at Guest Relations near the entrance to the Park. Guest must leave          valid ID. No strollers or ECVs.

Disney's Typhoon Lagoon Water Park

         A limited number of wheelchairs are available at Guest Relations near the entrance to the Park. Guest must leave valid ID. No strollers or ECVs.

Downtown Disney Area

Price to Rent a Wheelchair and Electric Convenience Vehicles (ECV) at Downtown Disney Area:

Wheelchair:       US$12.00 per day rental + US$100.00 credit card deposit
ECV:                 US$50.00 per day rental + US$100.00 credit card deposit

ESPN Wide World of Sports Complex

A limited number of wheelchairs are available at the turnstiles with "no charge." No electric convenience vehicles are available to rent at ESPN Wide World of Sports Complex.

Walt Disney World Resort Hotels

Wheelchairs are available in limited numbers for Walt Disney World Resort Guests at each Resort hotel. Contact Guest Services or the Front Desk for assistance. A $315 deposit will be held on the Guest room account charged only if the wheelchair is not returned. Guests wishing to guarantee the use of a wheelchair throughout their stay should contact local area rental companies to make arrangements.

ACCESS

Methods of accessibility vary from attraction to attraction within Walt Disney World Resort. The Guide for Guests with Disabilities and Park Guidemaps use symbols to indicate boarding procedures for each Disney Theme Park and Disney Water Park attraction. In addition, Guests should contact a Disney Cast Member at each attraction before entering.

Certain attractions require Guests to transfer from their wheelchairs to ride a system either by themselves or with the assistance of a member of their party. Walt Disney World Resort Disney Cast Members are not permitted to physically lift Guests in transferring from their wheelchairs.

Auxiliary Entrance Limitations

Some attractions at Walt Disney World Resort have auxiliary entrances for Guests with disabilities. These are intended to offer Guests in wheelchairs or with trained service animals a more convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the main entrance.

Parade Route and Show Areas

Parade routes and some show areas at Walt Disney World Resort have designated viewing areas for Guests with disabilities. These areas are provided for Guest comforts and are filled on a first-come, first-served basis. Guests should plan to arrive early, as space is limited. Be advised that most areas along our parade routes are accessible to guests with disabilities. Due to Guest demand, viewing spaces cannot be reserved or guaranteed. Parties larger than 6 will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.

MAINSTREAM

Walt Disney World Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. However, accessibility varies from attraction to attraction within Disney Parks. The Guide for Guests with Disabilities and Park Guidemaps use symbols to indicate boarding procedures for each attraction. In addition, Guests should contact a Disney Cast Member at each attraction before entering.

Mainstream queues can be found at these attractions at Walt Disney World Theme Parks:

Magic Kingdom Park

    Astro Orbiter
    Buzz Lightyear's Space Ranger Spin
    Mickey's PhilharMagic
    Monsters, Inc. Laugh Floor
    Pirates of the Caribbean
    Space Mountain
    Splash Mountain
    Stitch's Great Escape!
    The Enchanted Tiki Room Under New Management
    The Hall of Presidents
    The Magic Carpets of Aladdin
    The Many Adventures of Winnie the Pooh
    Tomorrowland Indy Speedway
    Walt Disney's Carousel of Progress (seasonal)

Epcot Theme Park

    Energy: Ellen's Energy Adventure
    FriendShip Boats
    Imagination!: All attractions
    France: Impressions de France
    Innoventions East
    Innoventions West
    Norway: Maelstrom
    Mission: SPACE
    China: Reflections of China
    Test Track
    The American Adventure theater
    The Land area: All Attractions
    The Seas with Nemo & Friends: All Attractions

Disney's Hollywood Studios

    Disney's Hollywood Studios Backlot Tour
    Fantasmic!
    Lights, Motors, Action! Extreme Stunt Show
    Muppet*Vision 3D
    Disney Junior–Live On Stage!
    Rock 'n' Roller Coaster Starring Aerosmith
    Star Tours – The Adventures Continue
    The Great Movie Ride
    The Magic of Disney Animation
    The Twilight Zone Tower of Terror
    Voyage of the Little Mermaid
    Walt Disney: One Man's Dream
    Toy Story Mania
    The American Idol Experience

Disney's Animal Kingdom Theme Park

    DINOSAUR
    Expedition Everest
    Festival of The Lion King
    Finding Nemo - The Musical
    Flights of Wonder
    It's Tough To Be A Bug
    Kali River Rapids
    Kilimanjaro Safaris
    Maharajah Jungle Trek
    Primeval Whirl
    The Boneyard
    TriceraTop Spin
    Pangani Forest
    Exploration Trail

Guests in a wheelchair or electric convenience vehicle (ECV) may enter and enjoy these Disney Theme Park attractions:

Magic Kingdom Theme Park

    Country Bear Jamboree
    Dream Along with Mickey in the Castle Forecourt Stage
    Fairytale Garden
    Frontierland Shooting Arcade
    Jungle Cruise
    Liberty Square Riverboat
    Mickey's PhilharMagic
    Monsters, Inc. Laugh Floor
    Shrunken Ned's Jungle Boats
    The Enchanted Tiki Room Under New Management
    The Hall of Presidents
    Tomorrowland Arcade
    Walt Disney's Carousel of Progress (seasonal)

Epcot Theme Park

    Imagination: Journey Into Your Imagination with Figment
    Imagination: Honey, I Shrunk the Audience
    Imagination: Journey Into Your Imagination with Figment
    France: Impressions de France
    Innoventions East & West
    Canada: O Canada!
    China: Reflections of China
    Norway: Stave Church Gallery
    The American Adventure in The American Adventure Pavilion
    The American Adventure: The America Gardens Theatre
    The Land: The Circle of Life
    The Seas with Nemo & Friends: All attractions

Disney's Hollywood Studios

    Beauty and the Beast at the Theater of the Stars
    Studios Backlot Tour
    Fantasmic!
    Honey, I Shrunk the Kids Movie Set Adventure
    Indiana Jones Epic Stunt Spectacular
    Lights, Motors, Action! Extreme Stunt Show
    Muppet*Vision 3D
    Disney Junior&ndashLive On Stage!
    The American Film Institute Showcase
    Voyage of the Little Mermaid
    Walt Disney: One Man's Dream
    The American Idol Experience
    The Magic of Disney Animation
    The Great Movie Ride

Disney's Animal Kingdom Park

    Conservation Station
    Cretaceous Trail
    Discovery Island Trails
    Festival of the Lion King show at Lion King Theater
    Finding Nemo - The Musical
    Flights of Wonder show at Caravan Stage
    Fossil Fun Games
    It's Tough To Be A Bug
    Maharajah Jungle Trek
    Pangani Forest Exploration Trail
    The Boneyard
    TriceraTop Spin
    Wildlife Express Train
    Disney's Animal Kingdom

Guests in motorized vehicles or electric convenience vehicles (ECVs) must transfer into an available wheelchair at these Disney Theme Park attractions:

Magic Kingdom Theme Park

    Buzz Lightyear's Space Ranger Spin
    "it's a small world"
    Stitch's Great Escape!
    The Magic Carpets of Aladdin
    The Many Adventures of Winnie the Pooh
    Tom Sawyer Island Rafts
    Walt Disney World Railroad

Epcot Theme Park

    Ellen's Energy Adventure in Universe of Energy Pavilion
    Gran Fiesta Tour Starring The Three Caballeros in Mexico Pavilion
    Living with the Land in The Land area

Disney's Hollywood Studios Theme Park

    Toy Story Mania

Disney's Animal Kingdom Theme Park

    Affection section in Rafiki's Planet Watch
    Kilimanjaro Safaris
    TriceraTop Spin

Guests must transfer from their wheelchair to board these Disney Theme Park attractions:

Magic Kingdom Theme Park

    Astro Orbiter
    Big Thunder Mountain Railroad
    Cinderella's Golden Carousel
    Dumbo the Flying Elephant
    Mad Tea Party
    Main Street Vehicles
    Mad Tea Party
    Peter Pan's Flight
    Pirates of the Caribbean
    Space Mountain
    Splash Mountain
    Swiss Family Treehouse - Guest must be ambulatory
    The Haunted Mansion
    Tomorrowland Indy Speedway
    Tomorrowland Transit Authority

Epcot Theme Park

    Maelstrom show in Norway Pavilion
    Mission: SPACE
    Soarin' in The Land area
    Spaceship Earth
    Test Track

Disney's Hollywood Studios Theme Park

    Rock 'n' Roller Coaster starring Aerosmith
    Star Tours &nash; The Adventures Continue
    The Twilight Zone Tower of Terror

Disney's Animal Kingdom Theme Park

    DINOSAUR
    Expedition Everest
    Kali River Rapids
    Primeval Whirl

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