WALT DISNEY WORLD SERVICES FOR GUESTS WITH DISABILITIES

OVERVIEW OF WALT DISNEY WORLD RESORT

The Walt Disney World Resort includes 4 Theme Parks, 2 Water Parks, more than 20 Resort hotels, a world-class athletic complex and shopping, dining and entertainment areas.


Many Guests with disabilities visit Walt Disney World Resort each year. To assist these Guests in planning their Disney vacations, here is some general including an overview of the experiences available at The Walt Disney World Resort, along with specific information about disability access.


If you require additional information about Services for Guests with disabilities at Walt Disney World Resort, please call:


General Information
Voice: (407) 824-4321
TTY: (407) 827-5141
(If you are under 18 years of age, you must have your parent or guardian's permission to dial these numbers.)


Resort Reservations
Voice: (407) W-DISNEY (934-7639)
TTY: (407) 939-7670
(If you are under 18 years of age, you must have your parent or guardian's permission to dial these numbers.)

DISNEY'S ANIMAL KINGDOM PARK

Disney's Animal Kingdom Park, one of 4 Theme Parks in The Walt Disney World Resort, is divided into 7 areas that are full of attractions, adventure, as well as real and fantastic animals. Sprawling across 500 acres, this is the largest animal-themed park in the world.

DISNEY'S HOLLYWOOD STUDIOS

Disney's Hollywood Studios, one of 4 Theme Parks in The Walt Disney World Resort, offers behind-the-scenes glimpses of Hollywood-style action with shows, attractions and tours. The streets in the 4 areas of this Park blend together like a large, active movie set.

EPCOT

Epcot, one of 4 Theme Parks at The Walt Disney World Resort, is divided into Future World and World Showcase. Future World has attractions and entertainment dedicated to technological innovation, and World Showcase hosts the culture and cuisine of 11 nations.

MAGIC KINGDOM PARK

Magic Kingdom Park, one of 4 Theme Parks in The Walt Disney World Resort, features enchanting entertainment and classic attractions across 7 whimsical lands. Meet beloved Disney Characters, watch parades and spectacular fireworks and see how fairytale dreams can come true.

DISNEY'S BLIZZARD BEACH WATER PARK

Disney's Blizzard Beach Water Park, one of 2 Water Parks in The Walt Disney World Resort, features one of the world's tallest and fastest waterslides, as well as slides and rides for the whole family–like a kid-sized play area with scaled-down attractions.

DISNEY'S TYPHOON LAGOON WATER PARK

Disney's Typhoon Lagoon Water Park, one of 2 Water Parks in The Walt Disney World Resort, features attractions for the whole family–from fast waterslides to a children's area with pint-sized raft rides. Catch 6-foot waves in the Surf Pool and snorkel Shark Reef–with real sharks!

DISNEY'S BOARDWALK

Disney's BoardWalk is an entertainment, dining and shopping area in The Walt Disney World Resort with more than 9,000 square feet of shops, restaurants and nightclubs. Disney's BoardWalk is conveniently close to Disney Resort hotels and Disney Theme Parks.

DOWNTOWN DISNEY AREA

Downtown Disney Area is an ever-changing shopping, dining and entertainment destination in The Walt Disney World Resort. It is home to Cirque du Soleil La Nouba, DisneyQuest Indoor Interactive Theme Park, and more than 70 unique shops and restaurants.

ESPN WIDE WORLD OF SPORTS COMPLEX

ESPN Wide World of Sports Complex, a 220-acre state-of-the-art facility in The Walt Disney World Resort, hosts more than 170 amateur and professional events each year, features 9 venues that accommodate more than 30 sports, and is home to the Atlanta Braves Spring Training Camp.

DINING AT THE WALT DISNEY WORLD RESORT

Walt Disney World dining offers quick-service options for fast snacks, as well as breakfast, lunch and dinner menus. The wide spectrum of experiences ranges from casual to upscale, from dinner shows to romantic atmospheres, from Character Dining to extravagant evening meals. Find familiar cuisines and sample international flavors.

RECREATION AT THE WALT DISNEY WORLD RESORT

Recreation at The Walt Disney World Resort includes more than swimming, tennis and golf. Interested in learning to surf? How about taking laps around a race track? Whether you're an active participant or an avid spectator, the sprawling landscape of Walt Disney World Resort hosts dozens of Guest-pleasing outdoor and indoor activities.

WALT DISNEY WORLD RESORT HOTELS

The Walt Disney World Resort offers more than 20 resorts hotels and accommodations–and many benefits to Guests staying at select Disney Resort hotels. The Disney Resort hotels are near the 4 Disney Theme Parks, 2 Disney Water Parks and other Disney destinations–all of which are accessible by the complimentary transportation system. Find many of the most popular restaurants, Character Dining experiences and dinner shows within the Disney Resort hotels .

DRINKING FOUNTAINS FOR GUESTS WITH DISABILITES

Drinking fountains throughout The Walt Disney World Resort are accessible to Guests with needs. Guests may request cups from the nearest restaurant or refreshment facility to help while using drinking fountains.

ACCESS FOR GUESTS WITH DISABILITIES AT WALT DISNEY WORLD

Most Walt Disney World attractions, restaurants, shops and shows are accessible to all our Guests. In some cases, however, Guests may need the assistance of a member of their party to fully utilize these areas. Also, at some attractions Guests using wheelchairs may need to transfer from their wheelchairs onto an attraction vehicle. Disney Cast Members are not permitted to physically lift Guests from wheelchairs. We therefore recommend that Guests plan to visit with someone who can physically assist them, when necessary.

FIRST AID

First Aid stations at The Walt Disney World Resort provide a place to store medications or receive assistance.


First Aid locations at Disney Theme Parks and Water Parks are as follows:


Magic Kingdom Park
       First Aid is located adjacent to the Crystal Palace restaurant, off Main Street, U.S.A.


Epcot
       First Aid is located at the Odyssey Center near the bridge between the Future World area and the World Showcase area.


Disney's Hollywood Studios
       First Aid is located near Guest Relations on Hollywood Boulevard, west of the Park entrance.


Disney's Animal Kingdom Park
       First Aid is located at the behind Creature Comforts and near the Pizzafari quick-service restaurant in the Discovery
       Island area.


Disney's Blizzard Beach Water Park
       First Aid is located behind the Beach Haus shop.


Disney's Typhoon Lagoon Water Park
       First Aid is located behind the Leaning Palms quick-service restaurant.

GUIDE FOR GUESTS WITH DISABILITIES AT WALT DISNEY WORLD RESORT

The Guide for Guests with Disabilities provides a detailed overview of services and facilities available for Guests with disabilities. It is available at Guest Relations locations within all 4 Disney Theme Parks, 2 Disney Water Parks, vacation planners, front desk and concierge areas, and wheelchair rental locations.


This guide provides a detailed overview of the services and facilities available for Guests with disabilities, including information about:


       · Parking

       · Companion restroom locations

       · Auxiliary aids

       · Telephone assistance

       · Transportation facilities

       · Specific attraction entrance and boarding procedures, as some attractions allow Guests to remain in a wheelchair and          some are transfer accessible.


Additionally, Guests with specific disability concerns can visit Guest Relations at any of the Disney Theme Parks or Disney Water Parks for additional information and assistance. The Cast Member you speak with will be happy to discuss in greater detail the available options to provide a memorable visit.

GUEST RELATIONS

A Guest Relations area is located inside each Disney Theme Park and Disney Water Park and provides a variety of services including:

       · Information concerning Guests with disabilities

       · Messages for separated parties

       · Lost Guests

       ·Guidemaps available in French, German, Japanese, Spanish and Portuguese

       · Disney Dollar exchange

       · Foreign currency exchange

       · Information on behind the scenes educational programs

       · Disney Resort Reservations and Advanced Reservations for Dining

       · Walt Disney World Gift Certificates

       · Ticket Media Info & Adjustments

       · Resort Activities Information

Guest Relations Locations at Downtown Disney Area

Guest Relations is located at the Downtown Disney Marketplace and Downtown Disney WestSide.

Downtown Disney® Marketplace

Guest Relations in Downtown Disney Marketplace is located next to Team Mickey Athletic Club and Arribas Brothers stores.


Hours:
8:30 a.m. - 12:00 a.m. Sunday through Thursday
9:00 a.m. - 12:00 a.m. Friday through Saturday


Services:

    · Wheelchair/ECV and stroller rentals (must have major credit card or Disney Resort ID)

    · Walt Disney World Theme Park tickets

    · Annual Passport and special-event ticket sales

    · Gift certificate sales

    · Lost and found

    · Reservation assistance for restaurants and accommodations

    · General information

Downtown Disney WestSide

Guest Relations in Downtown Disney WestSide is located at DisneyQuest Indoor Interactive Theme Park.


Hours:
8:30 a.m. - 11:30 p.m. Sunday through Thursday
9:00 a.m. - 11:30 p.m. Friday through Saturday


Services:

    · Wheelchair and stroller rentals (must have major credit card or Disney Resort ID)

    · Annual Passport and special-event ticket sales

    · Gift certificate sales

    · Lost and found

    · Reservation assistance for restaurants and accommodations

    · General information

ACCESSIBLE PARKING

Designated parking areas for Guests with disabilities are available throughout the Walt Disney World Resort. A valid disability parking permit is required.

Disney Theme Park Parking

Guests with the ability to walk short distances and step up onto the courtesy trams should park in the main parking lots for:

    · Magic Kingdom Park

    · Epcot

    · Disney's Hollywood Studios

    · Disney's Animal Kingdom Park

    · General information


The courtesy tram will transport Guests to Disney Theme Park entrances.


Parking for Guests with mobility disabilities or Guests who are traveling with personal wheelchairs is available adjacent to the entrance at each of the 4 Disney Theme Parks.


Standard parking rates apply at Disney Theme Park main parking lots.

RESTROOMS

Most restrooms throughout the Walt Disney World Resort have facilities designed for access by Guests using wheelchairs.


Companion-assisted restroom facilities are located at all First Aid locations, as well as at:

Magic Kingdom Park

    · Lower level of Cinderella's Royal Table restaurant

    · Next to Space Mountain attraction

    · At the Pirates of the Caribbean attraction

    · At the Splash Mountain attraction

    · At the Transportation and Ticket Center near the East Gate of the Theme Park

    · Next to Pinocchio Village Haus

Epcot

    · On the East side of Spaceship Earth attraction

    · Opposite Test Track attraction

    · Opposite Living with the Land attraction

    · Near the Canada Pavilion

    · Near the Germany Pavilion

    · Near the Morocco Pavilion

    · Near the Norway Pavilion opposite the Viking ship

    · Land Pavilion at Soarin entrance

Disney's Hollywood Studios

    · Fantasmic! theater on Sunset Boulevard

    · Opposite Star Tours attraction in the Echo Lake area

    · Opposite The Twilight Zone Tower of Terror attraction on Sunset Boulevard

    · Rock 'N' Roller Coaster Starring Aerosmith attraction on Sunset Boulevard

    · To the right of the entrance to Lights, Motors, Action! Extreme Stunt Show

    · Toy Story Mania

Disney's Animal Kingdom® Park

    · Near Maharajah Jungle Trek attraction in the Asia area

    · Chester and Hester's Dinosaur Treasures store in the Dinoland U.S.A. area

    · Opposite Flame Tree Barbecue restaurant on Discovery Island

    · In the Mombasa Marketplace in Africa area

    · Near Expedition Everest attraction in the Asia area

    · Conservation Station attraction in the Rafiki's Planet Watch area

Disney's Blizzard Beach Water Park

    ·To the rear of the locker rental area at the entrance to the Park

Disney's Typhoon Lagoon Water Park

    ·Near Guest Services at the entrance of the Park

ESPN Wide World of Sports Complex

    · At the Champion Stadium

    · At the Tennis Complex

    · Track and Field Restrooms

    · Jostens Center

SAFETY CONSIDERATIONS

We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. Do not use profanity or engage in unsafe, illegal or offensive behavior. Please abide by all safety warnings and notices. Proper attire—including shoes and shirts—must be worn at all times.


For your safety while on attractions, please keep your hands, arms, feet and legs inside the vehicle at all times. Supervise children at all times.


Please honor designated viewing areas and crosswalks. Also, for the comfort of those around you, we request that there be no flash photography, eating or drinking in any attractions.

SERVICE ANIMALS

Trained service animals are welcome in most locations throughout The Walt Disney World Resort. All service animals must remain on a leash or in a harness at all times. Guests should follow the same attraction entrance procedures as described for Guests using wheelchairs. Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of the Guest's party must remain with the animal. Walt Disney World Resort Cast Members are not permitted to take control of service animals.


Designated Break Areas

Each Disney Theme Park allows Guests to use backstage locations for service animal relief areas. Please consult the Guide for Guests with Disabilities, available at each Disney Theme Park, for specific information.



Restrictions for Service Animals
Due to the nature of the experience, service animals at Walt Disney World Resort are not permitted on the following Disney Theme Park attractions:

Designated Break Areas

Each Disney Theme Park allows Guests to use backstage locations for service animal relief areas. Please consult the Guide for Guests with Disabilities, available at each Disney Theme Park, for specific information.



Restrictions for Service Animals
Due to the nature of the experience, service animals at Walt Disney World Resort are not permitted on the following Disney Theme Park attractions:

Magic Kingdom Park

       · Big Thunder Mountain Railroad

       · Peter Pan's Flight

       · Space Mountain

       · Splash Mountain

Epcot

       · Mission: SPACE

       · Test Track

       · The Land: Soarin'™

Disney's Hollywood Studios

       · Rock 'n' Roller Coaster Starring Aerosmith

       · Star Tours – The Adventures Continue

       · The Twilight Zone Tower of Terror

Disney's Animal Kingdom Park

       · Affection Section at Rafiki's Planet Watch

       · DINOSAUR

       · Kali River Rapids

       · Expedition Everest

       · Primeval Whirl



Due to the nature of the experience, Guests with service animals visiting Walt Disney World Resort should check with a Disney Cast Member for attraction and boarding information at the following Disney Theme Park attractions:

Magic Kingdom Park

       · Prince Charming Regal Carrousel

       · Stitch's Great Escape!

Epcot

       · Imagination: "Honey, I Shrunk the Audience"

       · Innoventions East and West

       · Spaceship Earth

Disney's Hollywood Studios

       · The Great Movie Ride

       · Toy Story Mania

Disney's Animal Kingdom Park

       · "It's Tough To Be A Bug!"

       · Kilimanjaro Safaris

       · Aviary area of Pangani Forest Exploration Trail

       · Aviary area of Maharajah Jungle Trek

DINING AND SHOPPING

Most dining and shopping locations in Disney Theme Parks are accessible to Guests with disabilities. Cast Members are available to assist Guests when necessary. Some counter-service locations have narrow queues formed by railings which may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of the Guest's party order and transport the food, or contact a host or hostess for assistance.

SMOKING

For the comfort of all Walt Disney World Guests, smoking is permitted in designated areas only. Please refer to Park signage for designated smoking locations.

STAMINA OR ENDURANCE CONCERNS

Some Guests may be concerned that they do not have the stamina to wait in Walt Disney World attraction queues. We strongly suggest these Guests consider using a wheelchair, personal scooter or Electric Convenience Vehicle (ECV), as the distance between the attractions is much greater than the length of the queues.

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