Terms and Conditions for Room Only Reservations
Deposit Requirements

  • A credit card deposit must be received at time of booking or the reservation will be automatically cancelled.

Room Location and Information

  • Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel
  • Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.

Cancellation Policy

  • In order to receive a full refund of your deposit, notification of cancellation must be received at least 5 days prior to your arrival date. To cancel or modify an existing reservation, call (407) 939-7429†.

Rate Revisions

  • Room rates are guaranteed as long as your reservation is not changed.

Please Note the Following

  • Room Reservations are not accepted until confirmed by confirmation number.
  • For reservation information and modifications PRIOR TO ARRIVAL, please call (407) 939-7429.
  • Disney reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation.
  • All rates are in US dollars.
  • Final payment is due upon arrival.
  • All room reservations and transactions are made and consummated in the State of Florida. Room reservations and transactions and these Terms and Conditions for Room-Only Reservations shall be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.
  • These Terms and Conditions for Room-Only Reservations are subject to change by Walt Disney Parks and Resorts Online without notice.


  • Reservations are not transferable, and reservation name changes are not permitted.

Walt Disney Parks and Resorts Online
7100 Municipal Drive
Orlando, FL 32819

Please do not send payments to this address.
If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.