Help Center

When you arrive at Walt Disney World Resort, please show your ticket to a Cast Member at any of the following locations:

• Ticket windows at theme parks and water parks
• Concierge desks at Disney Resort hotels
• Guest Relations at Disney Springs

If you wish to check from home, please email us at ticket.usage@disneyworld.com and include the following:

1. Photograph or scan of the front and back of each ticket
2. Your full name
3. Where and when ticket was purchased
4. Purchaser’s name and form of payment
5. Phone number where you can be reached during the day

Please keep the total email size, including attachments, below 20 MB. To ensure your email is less than 20 MB, you may need to compress your images or send multiple emails.

We’ll try to get back to you as soon as possible, but it normally takes 14 business days for a response.