Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

PhotoPass – Frequently Asked Questions – Frequently Asked Questions

How do I link an attraction photo to my Disney account so that I am able to download it with my Memory Maker purchase?
Use your mobile device or a MagicBand+ or MagicBand to automatically link attraction photos and videos to your account–pick whichever option works best for you. Photo preview walls are also available at the exits of select attractions where you can tap your mobile device with a Disney MagicMobile pass, park admission card, MagicBand+ or MagicBand to link your photos to your account. A few tips for linking attraction photos and videos using your mobile device: Make sure to sign into the My Disney Experience app.Keep your mobile device out of low power mode while onboard.Use a mobile device with Bluetooth® technology enabled for the My Disney Experience app. Please note that an Apple Watch can’t be used to automatically link attraction photos and videos. You may also view and download attraction photos from up to 25 members of your Family & Friends list who share photos with you during your Memory Maker window. Once you’ve linked your photo, you can view, download and share your memories on Disney PhotoPass and on the My Disney Experience Mobile App. Learn more about Memory Maker.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.