Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Memory Maker

Memory Maker is a Disney PhotoPass Service product—purchasing Memory Maker allows you to take full advantage of Disney PhotoPass Service by providing unlimited digital photo downloads. Help Center is here to walk you through the process of using Memory Maker, to answer your questions and to maximize the value of your Memory Maker purchase. Let’s get started—it’s time to focus!

How to Use Memory Maker

Setting up and using Memory Maker is a snap. Follow these simple steps and you’ll be ready for a photo finish:

1. Link Memory Maker to your Disney account. If you purchased online, it may have been linked automatically.
2. Add people to your Family & Friends list to enable you to view and download their photos.
3. Capture unlimited photos at select Disney PhotoPass locations—including attraction and dining photos—throughout Walt Disney theme parks, water parks (from Memorial Day to Labor Day) and Downtown Disney area. Link each photo to your Disney account with a touch of your MagicBand, Memory Maker card, park admission card or Disney PhotoPass Card.
4. View, download and share your photos on and on the My Disney Experience Mobile App. Once you download the first photo, you have 30 days to capture and download more photos. Photos expire according to the Disney PhotoPass expiration policy.

Help with Disney PhotoPass Service

Disney PhotoPass Service is a complimentary service at Walt Disney World Resort that helps you capture picture-perfect vacation photos of your whole family. Have questions about Disney PhotoPass Service? Visit the Disney PhotoPass Help & Support section to get in-depth answers to your questions about taking, viewing, sharing and downloading your photos.

Frequently Asked Questions

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links