Plug-ins for Your Browser | Walt Disney World Resort

Technical Help – Frequently Asked Questions

Adobe Flash or Adobe Reader is not working on my browser. What should I do?

Some plug-ins, like Adobe Flash and Adobe Reader, do not work properly until you close and restart your browser.

You may need to upgrade your web browser to a more modern browser that supports JavaScript and HTML5 to view some pictures and video on disneyworld.com. Some sections also require that your browser have Adobe Flash installed.

If you do not have the latest browser or version of Adobe Flash, you can download them here:

Please be aware that Apple iOS does not support Adobe Flash, and Adobe Systems has discontinued support for Adobe Flash on Google Android mobile devices. If you are using a mobile phone or tablet computer, you may not be able to access some content on disneyworld.com.

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Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

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If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.

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