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Annual Passes – Frequently Asked Questions


I purchased an Annual Pass online. Where do I redeem my eCertificate?


Bring a printed copy of your eCertificate along with a photo ID to any Walt Disney World theme park ticket window for redemption. If you purchased a Florida Annual Pass or used our Monthly Payment Program for Florida residents, you will also need to bring proof of Florida residency.

Each Annual Pass owner will need to be present at the ticket window to receive his or her pass.

Learn more about Annual Passes or purchase an Annual Pass.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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