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Annual Passes – Frequently Asked Questions

Q.

What is the best way to make or modify my FastPass+ selections when I am visiting a Walt Disney World theme park?

A.

As a result of the COVID-19 crisis, the FastPass+ service must be suspended as we plan to use additional queue space to control capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date.

There are 3 different ways you can make, update or cancel FastPass+ selections while you’re at any of the theme parks:

  • Open the My Disney Experience app on your mobile device and tap FastPass+ in the main menu (linked theme park admission required)
  • Use the browser on your mobile device to go to disneyworld.com and sign in, then navigate to the FastPass+ page (linked park admission required)
  • Use one of the in-park FastPass+ kiosks

Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk or using your mobile device, based on availability. After you redeem the additional FastPass+ pick, you can make more selections (one at a time) up to park closing.

If you have questions about FastPass+ service or your MagicBand, please stop by any Guest Relations location and we’ll be happy to help you.

For a greater range of choices, we recommend you make FastPass+ selections early. If you prefer to be spontaneous, all attractions and Character Greetings provide standby entrances so you can decide as you go.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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