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Disney Theme Parks & Water Parks – Frequently Asked Questions

Q.

How is Walt Disney World Resort responding to COVID-19, commonly referred to as novel coronavirus?

A.

As part of our commitment to the health and wellbeing of our Cast Members, Guests and the larger community, we are carefully monitoring the situation and are in regular contact with health agencies for information and guidance. We continue to implement preventive measures in line with their recommendations and the input of our medical teams. For example, we have added additional hand sanitizers throughout Walt Disney World Resort, increased the frequency of cleaning and disinfection in high Guest-contact areas, and are providing information about good hygiene practices and illness prevention to our Guests and Cast Members.

Walt Disney World Resort has high standards of cleaning and sanitation and has health and safety protocols in place, such as:

  • Training for Cast Members, with ongoing reinforcement on a regular basis
  • Defined cycles for frequent cleaning and disinfection of targeted areas
  • Easy access to handwashing facilities and hand sanitizers
  • Quick response to spills, trash and other situations
  • End-of-day sanitation procedures for restroom, kitchen and other facilities
  • Frequent cleaning and “wash down” of outdoor locations, including walkways and queues

Additionally, first aid and hand sanitizer locations are available in the My Disney Experience app.

The CDC recommends everyday preventive actions to help prevent the spread of respiratory illnesses like coronavirus/COVID-19, such as:

  • Staying home when sick
  • Washing hands often with soap and water for at least 20 seconds
  • Following proper respiratory cough etiquette
  • Avoiding close contact with people who are sick
  • Avoiding touching eyes, nose and mouth with unwashed hands

We continue to communicate about these recommendations, as well as other important health information, to our Cast Members.

Read the full message from Chief Medical Officer Dr. Pamela Hymel.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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