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Online Check-in – Frequently Asked Questions


What do I need to provide for identification purposes when I arrive at my Disney Resort hotel?


Upon arrival at your Disney Resort hotel, you must provide a valid form of photo identification. Valid forms of identification include driver’s license, government-issued passport, government-issued photo ID or active military ID.

To make your vacation experience even easier and more convenient, we recommend that you begin the check-in process in advance of your arrival by using Online Check-In. The service is available beginning 60 days before your arrival date.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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