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Online Check-in – Frequently Asked Questions

Q.

I am using your Online Check-In. Where should I go when I arrive at my Disney Resort hotel?

A.

Go to the Front Desk and look for a sign reading “Online Check-In Service”.

If you cannot find the sign, please ask any Disney Cast Member, and he or she will be happy to direct you to the proper location.

Begin the check-in process in advance of your arrival using Online Check-In on disneyworld.com or with the My Disney Experience app.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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