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Online Check-in – Frequently Asked Questions


I am using your Online Check-In. Where should I go when I arrive at my Disney Resort hotel?


Go to the Front Desk and look for a sign reading “Online Check-In Service”.

If you cannot find the sign, please ask any Disney Cast Member, and he or she will be happy to direct you to the proper location.

If you have not already done so and it is within 60 days of your arrival date, begin the check-in process in advance of your arrival using Online Check-In.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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