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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
Where can I get help with the Direct-to-Room service?
A.

If you are experiencing technical difficulties with the Direct-to-Room service, please check to be sure that you have the latest version of your web browser:

If you’re using the latest version of your browser and you’re still unable to use the Direct-to-Room service, please call (407) 939-4357 and we will help you check in online. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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