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Guests with Disabilities – Frequently Asked Questions

Q.
I would like to use Disability Access Service (DAS) during my upcoming visit. When can I begin online registration and planning with the DAS Advance option?
A.

Eligible Guests can now pre-register for DAS Advance virtually with a Cast Member, using live video chat. Please note that you may pre-register as soon as 30 days in advance of a park visit, but no less than 2 days before arrival.

During the registration chat, you will be able to use the DAS Advance planning option to work with a Cast Member to book up to 2 one-hour return windows for select experiences, for park visits within 30 to 2 days of the live chat.

Learn more about Disability Access Service.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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