Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

FastPass+ – Frequently Asked Questions

Q.

I don’t know the layout of the theme parks very well. Will FastPass+ service make it difficult to get from one experience to the next on time?

A.

As a result of the COVID-19 crisis, the FastPass+ service must be suspended as we plan to use additional queue space to control capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date.

Don’t worry—when we suggest FastPass+ selections we carefully consider factors such as the length of an attraction and the travel time you will need between experiences. We use this information when we build your set of FastPass+ arrival window times for attractions and entertainment to provide you with a timeline that tries to make your vacation as leisurely and enjoyable as ever—actually, we hope, more than ever!

If you’d like to familiarize yourself with our parks, please check out our interactive online maps

Maps are also available at the Main Entrance to our theme parks.

Learn more about FastPass+ service or make FastPass+ selections for attractions and entertainment.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.