Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

FastPass+ – Frequently Asked Questions

Q.

I have a theme park ticket and an annual pass. Can I use both on the same day to make more FastPass+ selections?

A.

As a result of the COVID-19 crisis, the FastPass+ service must be suspended as we plan to use additional queue space to control capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date.

No. FastPass+ selections can only be redeemed at an attraction or entertainment experience when they are associated with the same valid ticket or pass that you used to enter the theme park on that day.

You can make up to 3 FastPass+ selections per day in advance on disneyworld.com, using the My Disney Experience app or at an in-park FastPass+ kiosk. After you redeem your initial 3 selections, you’ll be able to make an additional selection, based on availability.

Theme park tickets are nontransferable. Valid theme park admission is required to make FastPass+ selections. FastPass+ attractions and entertainment experiences, the number of selections you can make and the available arrival windows are limited.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.