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MagicBands & Cards – Frequently Asked Questions


What should I do if I lose my MagicBand or card?


If you can access, please visit the MagicBand section of My Profile, select the “Deactivate” button next to the MagicBand or card and when asked for the reason why, indicate that the MagicBand or card is lost. You can also deactivate a MagicBand using the My Disney Experience mobile app.

If you lose your MagicBand or card at Walt Disney World Resort, please visit Guest Relations or your Disney Resort hotel Lobby Concierge and we will deactivate it for you and provide you with a replacement MagicBand or card.

If you have another available MagicBand or card, you can activate it on the MagicBand section of My Profile in My Disney Experience. If your visit is more than 10 days away, contact us to have a replacement MagicBand shipped to you.

Replacement MagicBands may be subject to a fee.

Learn more about MagicBands.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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