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MagicBands & Cards – Frequently Asked Questions


What should I do if I lose my MagicBand or card?


If you can access, please visit the MagicBand section of My Profile and select the MagicBand or card you wish to deactivate. Then, when asked for the reason why you are deactivating, indicate that the MagicBand or card is lost. You can also deactivate a MagicBand by using the My Disney Experience mobile app.

If you have another MagicBand or card available, you can activate it on the MagicBand section of My Profile.

In the event that you lose your MagicBand or card while staying at Walt Disney World Resort, please visit Guest Relations or your Disney Resort hotel Lobby Concierge and we will deactivate it for you.

Please note: On occasion, we may be able to provide you with a replacement MagicBand. However, replacement MagicBands are provided on a case-by-case basis and may be subject to a fee. In addition, limited-edition and specialty MagicBands cannot be replaced.

Finally, If you’ve lost your MagicBand or card and your visit is still more than 10 days away, please contact us for assistance.

Learn more about MagicBands.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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