Apparel & Accessories; Camera & Media; Gifts & Housewares; Mickey Ears; Toys & Plush
Walt Disney World Resort® and Disneyland® Resort Return Policy
For Merchandise purchased at Walt Disney World Resort® and Disneyland® Resort owned and operated locations ONLY.
Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, the Disney Stores, DisneyStore.com, Aulani, a Disney Resort and Spa, the Disney Cruise Line® ships, Four Seasons Resort Orlando at Walt Disney World Resort and The Walt Disney Studio Stores Burbank, California.
All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn.
For merchandise returned WITH an original receipt:
Refunds will be provided in the same form of payment that was used for the purchase.
For merchandise returned WITHOUT an original receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.
Special Products and Exceptions:
Returns or Exchanges will not be accepted for merchandise marked “as is” or “all sales final” or “no returns or exchanges” or "no refunds, exchanges or returns."
Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.
Original Artwork, Jewelry items priced $150 or greater, and personalized or Special Order Merchandise may not be returned or exchanged. Damaged or Defective DVD, Blu-ray™, Audio, Video Games, and Software Merchandise may only be exchanged for the same merchandise and title.
The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.
Gift with purchase or purchase with purchase items must be returned when original purchase item is returned.
This return policy is subject to change, for any reason, from time to time in Disney’s sole discretion without advance notice to its Guests.
Discover the ultimate shopping destination for Disney fans of all ages—newly re-imagined from top to bottom!
After months of preparation, the all-new World of Disney is ready for its big reveal!
Inspiring touches are on display all around, including mystical movie posters, enchanted art and animation ink jars that spring to life with a trail of pixie dust.
Get lost in the magic as you browse through a masterfully curated collection of wonderful Disney finds—from huggable plush characters and colorful Minnie Ears to stylish collaborations with some of your favorite brands.
So come browse the largest collection of Disney merchandise—and experience the undeniable allure of the World of Disney store.
Visit shopDisney today and discover magical Disney Parks merchandise—including accessories, apparel and more from our seasonal special events!
Discover the incredible array of things to do at Disney Springs right now, tonight and tomorrow.