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Disney PhotoPass Terms & Conditions at Walt Disney World Resort

Updated as of July 20, 2018

The Disney PhotoPass service, including Memory Maker, are operated by Disney Photo Imaging, LLC (“we,” “us,” or “our”). These Terms and Conditions apply in addition to, and not in lieu of, the Disney Interactive Terms of Use found here: http:disneytermsofuse.com. In the event these Terms and Conditions directly conflict with the applicable foregoing Disney Interactive Terms of Use, these Terms and Conditions will prevail.


Disney PhotoPass Service and Products at Walt Disney World Resort

Copyright Policy, Restrictions on use of Materials

  • All photographs captured by the Disney PhotoPass service, which include photographs captured during the Memory Maker Window (defined below), are owned and copyright protected by Disney. Please be aware that it is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner. Purchased prints and other products may not be reproduced without permission from Disney. Accessing pictures or text provided on web sites does not give you any rights to use them. Only the copyright owner, or the owner's legal agent, can grant permission to copy, distribute, or publicly display protected material.
  • Purchasers of Disney PhotoPass photo downloads receive, and such photos are subject to, a limited license for personal, non-commercial use of the downloaded photos and other digital content, as available.

Storage Policy and Photo Availability

  • Disney PhotoPass photos linked to a Disney account are usually available online within 24 hours after the photos were taken. Guests must claim photos before they expire. All PhotoPass photos and other digital content (including as applicable, such content captured during a Memory Maker Window [as defined below]), as available, will expire pursuant to the Expiration Policy. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will no longer be available.
  • Disney reserves the right to remove or refuse to post or upload any photos in our sole discretion, including photos that contain content of poor quality or that might be deemed to be inappropriate or offensive.
  • We are not responsible for missing, lost or damaged photos or other digital content.
  • You may link up to a maximum of 5 runDisney bibs for each race.

Availability and Delivery

  • Receipt of your order does not guarantee that we can supply the selected products to you. All Disney PhotoPass products are subject to availability and we must therefore reserve the right: to limit quantities of products we supply; to supply only part of an order or to divide up orders; and to alter the availability and duration of, and to terminate at any time, any special offers. We will not charge your credit card unless, or to the extent, we are able to deliver the products to you as ordered.
  • We will use all reasonable means to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products.

Prices and Payment

  • Please note that the prices of products offered on the Walt Disney World Resort site and My Disney Experience app do not include sales tax, if any, and shipping costs which vary depending on delivery option and location. Prices are subject to change at any time prior to acceptance of your order and in case of a change we shall notify you and ask whether you still wish to proceed. Payment for products shall be made by credit card.
  • International Customs Policy: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind if you are shipping your order to a recipient outside the U.S.

Return Policy

  • When you purchase a license to a Disney PhotoPass photo download on the Walt Disney World Resort site or My Disney Experience app, you will be given an opportunity to consent to delivery at the time of purchase. By consenting to delivery, you acknowledge that you have lost the right to cancel and the license purchase fee is non-refundable.
  • If you are not satisfied with the quality of any physical product you purchase, you may return it within 14 days of purchase and we will either reprint the product at no cost to you or refund the original purchase price.
  • Because the Disney PhotoPass Archive Disc is a personalized product, we will refund or reproduce your product only due to damage or shipping error.

Additional Terms

  • Photos and other digital content captured as part of Personalized Storybooks, Wild Africa Trek photos, ESPN Wide World of Sports Gameday Photos Service, Disney Fairy Tale Weddings, Disney Fine Art Photography or Disney Event Group (including but not limited to group and convention photos and family portrait sessions) or by third party operators at the Walt Disney World Resort, are not included in Memory Maker. You may link up to a maximum of 5 runDisney bib numbers for each race.
  • Memory Maker and the Disney PhotoPass Collections are intended for your personal use only.
  • Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other guests, whether or not you solicit or accept any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these Terms and Conditions and the limited license granted to you. Violations may result in removal of all images associated with your account and termination of your Disney account. We reserve the right in our sole discretion, including based on usage patterns, to conclude that you are in violation of these Terms and Conditions.
  • Registration is required.
  • These Terms and Conditions are subject to change without notice.

Memory Maker at Walt Disney World Resort

Updated as of July 20, 2018
In addition to the general Terms and Conditions above, the following terms are applicable if you have purchased Memory Maker.

Memory Maker is non-refundable (except if purchased as part of a Magic Your Way vacation package) and non-transferable. When purchased as part of a Magic Your Way vacation package, Memory Maker is subject to the cancellation and refund policies of the Magic Your Way vacation package.

A MagicBand may be required to receive certain attraction photos and other digital content. MagicBands are not included with Memory Maker but may be purchased separately.

With the purchase of Memory Maker you will be able to download or unlock photos and other digital content associated with your Disney account that were taken at Walt Disney World Resort by Disney PhotoPass photographers, as well as photos and other digital content taken on select attractions and at select dining locations while your Memory Maker is active (the “Memory Maker Window”). You will also receive a limited license for personal, non-commercial use of the downloaded or unlocked photos and other digital content.

If you have purchased Memory Maker One Day, the Memory Maker Window begins at 6:00 a.m. Eastern Time on (i) the day you use the one-day theme park admission with which Memory Maker is bundled at purchase or (ii) if Memory Maker was purchased separately, the date of the photo selected on the My Disney Experience app or, if applicable, on the Walt Disney World Resort site when purchasing Memory Maker or when linking a previously purchased Memory Maker code to your Disney account and ends at 5:59 a.m. Eastern Time on the following day.

If you have purchased standard (30 days) Memory Maker at the advance purchase price you must wait at least three (3) days after the date Memory Maker was purchased before your Memory Maker Window can begin. After that time, your Memory Maker Window begins at 12:00 a.m. Eastern Time on the date you first download or unlock any Disney PhotoPass photo or other digital content on the Walt Disney World Resort site or the My Disney Experience app, and ends on the 30th day following such download or unlock date at 11:59 p.m. Eastern Time. When purchased at the advance purchase price, unexpired photos and other digital content that are in your Disney account prior to the start of your Memory Maker Window are not included in your Memory Maker purchase.

If you have purchased standard (30 days) Memory Maker at the regular price, you do not have a waiting period before your Memory Maker Window can begin. When purchased at the regular price, the Memory Maker Window begins at 12:00 a.m. Eastern Time on the date you first download or unlock any Disney PhotoPass photos or other digital content on the Walt Disney World Resort site or the My Disney Experience app, and ends on the 30th day after such unlock or download date at 11:59 p.m. Eastern Time. When purchased at the regular price, your Memory Maker purchase also includes all unexpired photos and other digital content in your account at the time your Memory Maker purchase is linked to your Disney account.

Except as otherwise provided for standard Memory Maker purchased at the regular price, all other photos or other digital content captured outside of your Memory Maker Window must be purchased separately. Certain digital content may not be available for purchase on an individual item basis.

Memory Maker may be linked to only one (1) guest. Only the person who has Memory Maker linked to his/her Disney account (“Memory Maker Guest”) is entitled to download or unlock the photos and other digital content captured during the Memory Maker Window.

Photos and other digital content taken during the Memory Maker Window must be downloaded before they expire. All photos and other digital content will expire pursuant to the expiration policy. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system.

The Memory Maker Guest will have the ability to download or unlock unexpired photos and other digital content shared by members of the Memory Maker Guest’s Family and Friends list during their Memory Maker Window. Memory Maker and the ability to download or unlock shared photos and other digital content is intended for the personal use of the Memory Maker Guest only. Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other guests, including for the benefit of individuals on the Memory Maker Guest’s Family and Friends list, whether or not the Memory Maker Guest solicits or accepts any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these Terms and Conditions and the limited license granted to the Memory Maker Guest. Violations may result in removal of all images associated with the Memory Maker Guest’s account and termination of the Memory Maker Guest’s Disney account. We reserve the right in our sole discretion, including based on usage patterns, to conclude that a Memory Maker Guest is in violation of these Terms and Conditions. Photo sharing benefits are subject to change without notice.

Guests who purchase Memory Maker as part of a Magic Your Way vacation package or as an add-on to a Disney Resort hotel reservation must link their Magic Your Way vacation package reservation or Disney Resort hotel reservation to their Disney account. Upon linking their reservation, Memory Maker will automatically be linked to the reservation’s primary guest’s Disney account. Guests who purchase Memory Maker in any other manner must link their Memory Maker Card number or confirmation number to their Disney account in order to use Memory Maker.

Your Memory Maker Card is a RF Device as defined in the “Radio Frequency Cards and MagicBands” section of the MyMagic+ Terms and Conditions. Please be aware that all RF Devices linked to your My Disney Experience account, including a Memory Maker Card, can be used to access other entitlements also linked to your account, such as park admission, FastPass+ selections and touch to pay (if available). Please keep all RF Devices safe and secure.

We reserve the right to remove or refuse to post photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our sole discretion.

We are not responsible for missing, lost or damaged photos or other digital content. Registration is required.

© Disney. All Rights Reserved.


  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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