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Information on Hurricane Irma

Walt Disney World theme parks, Disney's Blizzard Beach water park, Disney's Typhoon Lagoon water park and Disney Springs have returned to normal, advertised operating hours.

All Disney Resort hotels have resumed normal operations.

Hoop-Dee-Doo Musical Revue and Mickey’s Backyard BBQ have also resumed normal operations. Guests who had existing reservations for these shows between September 9 and September 19 have had their reservations automatically canceled and refunded.

Guests requiring assistance due to canceled Night of Joy on September 9 or Mickey's Not-So-Scary Halloween Party on September 10 should call (407) 939-7818 by January 31, 2018 between the hours of 7:00 AM and 11:00 PM, or email us at Ticket.Inquiries@DisneyWorld.com. Please have your tickets available so we may process your request for you as quickly as possible. Guests under 18 years of age must have parent or guardian permission to call.


For more information, review frequently asked questions regarding our hurricane policy.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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