Direct-To-Room Service

Simplify your arrival with Direct-to-Room service—use Online Check-In service and the My Disney Experience app to bypass the Front Desk and go directly to your room at Disney Resort hotels, while still enjoying a magical Walt Disney World welcome!

Benefits of Direct-to-Room Service

With Direct-to-Room service at Disney Resort hotels, you can:

View your reservation
Simplify your arrival
Bypass the Front Desk
Receive real-time room-ready updates, including your room number and arrival instructions
Have digital access to Resort hotel maps
Use your Disney band to unlock your door
Begin the fun and magic of your vacation even sooner

Need anything else? You can still visit the Front Desk any time after you've arrived!

How to Use Direct-to-Room Service

Follow these simple steps to enjoy Direct-to-Room service at your Disney Resort hotel:

Link your Disney Resort hotel reservation to your Disney account on disneyworld.com.
Prior to arrival, use Online Check-In service on disneyworld.com.
On your arrival day, check with the front desk to get Resort reservation updates.

Know Before You Go

Get the latest information you should know before you stay at a Disney Resort hotel, including our health and safety procedures.

Eligibility

All Disney Resort hotel Guests can take advantage of Direct-to-Room service.

Room Availability

If you use Online Check-In service on disneyworld.com, you can receive real-time room-status updates online or on your mobile device—plus, a notification once your room is ready.

Check-In Times

3:00 PM for Disney Resort hotels
4:00 PM for Disney Deluxe Villas

Arriving Before Your Room Is Ready

Prior to checking into your room, you can gain access to certain areas of your Disney Resort hotel—such as the pool—with an active Disney band.

Disney Bands and Key to the World Cards

You can purchase Disney bands upon arrival at Walt Disney World Resort. These bands are available for purchase in many locations, including World of Disney at Disney Springs and select Disney Resort Hotel shops.

Active Disney bands - including those from a previous visit - and Key to the World Cards can be used to unlock doors at your Disney Resort hotel. You can also use a Disney band for the following, if applicable:

Park admission
Room charges
Dining plan meal redemption

Guests with Disabilities

If Guests with Disabilities require assistance, they can visit their hotel Front Desk, where Cast Members are available to help.

Learn more about the services and access options available to Guests with Disabilities at the Walt Disney World Resort.

For more information, please contact Disability Services at 0800 028 0778 (UK) or 1800 812 678 (Ireland) or email disability.services@disneyparks.com.

Help with Direct-to-Room Service

Cast Members in the lobby entrance area and at the Front Desk are happy to assist with your arrival, regardless if you choose to use Direct-to-Room service.

If you require help once you have entered your room, please press “Front Desk” on your Disney Resort hotel room phone for personal assistance 24 hours a day.