Lost and Found

If you’ve misplaced something at Walt Disney World Resort, our Lost and Found recovery can try to help you find it.

If you lost an item at…

Any Walt Disney World theme park, Disney Springs, Transportation (including buses, monorails and watercraft), ESPN Wide World of Sports Complex or Disney Water Park:
Walt Disney World Resort uses Chargerback to help track lost and found items. Please fill out a lost item report, available here.

This will allow the Disney team to start looking for your lost item.

Once you fill out the online form you will receive an email notification with your Lost Item claim number. Our team will continue to look for your item and provide you with an email update within 48 hours. We recognize that your item is important to you and will contact you if we believe we have found it or need further information.

Resort Hotels:
Please contact the specific resort Lobby Concierge for assistance.

Disney’s Magical Express:
Please contact the Disney’s Magical Express team by calling (866) 599-0951.

If you are not sure where your item was lost:

Please fill out a lost item report, available through this link – Report Lost Item. This will allow for the Disney team to start looking for your lost item. Please note that Walt Disney World Resort uses Chargerback to help track lost and found items.

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Find Lost and Found

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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