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PhotoPass – Frequently Asked Questions


Some of my Disney PhotoPass photos are missing from my Disney account. What should I do?


Please link all of the MagicBands or cards that you may have used at Disney PhotoPass locations—including your annual pass, park ticket Memory Maker and Disney PhotoPass cards.

If you still don’t see your photos, report a missing photo online or contact the Disney PhotoPass Guest Support team by calling (407) 560-4300.

Guests under 18 years of age must have parent or guardian permission to call.

View your Disney PhotoPass photos on or with the My Disney Experience app.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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