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Disney Theme Parks & Water Parks – Frequently Asked Questions

Q.

I lost a personal item on a recent vacation at Walt Disney World Resort. Who should I contact to see if it was found?

A.

Please visit one of our Lost and Found locations to report your missing item. We will do our best to locate the item for you.

If you lost an item at one of the parks and your item has been missing for at least 24 hours, then you may call Theme Parks Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.

Please note that highly valuable items (such as wallets, purses, credit cards, prescription glasses and cameras) are held for 90 days. Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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